Analyste Batch Operations

vor 1 Woche


Geneve, Schweiz Sword Services Vollzeit

Nous ouvrons un poste de **:Analyste Batch Operations **pour un de nos client bancaire genevois

**Responsabilités du poste**:
Nous recherchons une personne pour renforcer l'équipe déjà composée de 3 experts.

L'équipe à la responsabilité de la bonne exécution des 70'000 batchs exécutés chaque jour.

**Tâches attendues**:

- Assurer la gestion globale des opérations de batch.
- S'assurer que les incidents sont correctement remontés et gérés par l'équipe d'exploitation des BATCH (5 pilotes travaillant en équipe).
- Travailler avec l'équipe d'intégration des BATCHS (4 personnes) pour s'assurer que les nouveaux batchs et les mises à jour sont bien intégrés.
- Appliquer le processus de gestion des incidents du client et contribuer aux réunions d'exploitation.
- Utiliser les outils appropriés
- Coordonner toutes les activités batch non PROD pour assurer la meilleure qualité et respecter les délais (EVX, UAT, Tests, DEV, Shenzo)
- Adapter les instructions documentées en fonction des événements et de l'impact sur l'activité, et assurer la mise à jour de la documentation.
- Contribuer activement à la résolution des incidents
- Interagir de manière proactive avec le gestionnaire d'incidents
- Participer et soutenir les efforts de test
- Communiquer les problèmes de manière transparente
- Interagir avec le Globa Service Desk (L1) et les équipes L2 / L3.

**Compétences obligatoires**:

- 3 à 7 ans dans le domaine de l'informatique ou de la gestion des BATCHS.
- Expérience dans des organisations IT importantes (> 50 - 80 personnes)
- Education minimum : Bachelor degree
- Excellentes capacités d'analyse
- Très bonnes compétences en communication et en gestion pour rapporter les incidents au top management
- Très bonnes capacités d'organisation pour gérer les priorités
- être capable de travailler sous un stress important et dans des situations non planifiées

être capable de s'adapter à des horaires non prévus pour gérer les urgences

**La connaissance des outils suivants est un plus : Control-M, BMC Remedy, Nimsoft.**

Langues : le Français est demandé en langue native ou courante, l'anglais est demandé en B1 minimum

**A propos de Sword**:
Sword est un acteur leader en Suisse depuis plus de 20 ans dans le conseil et les services IT, le développement logiciel, la gestion des infrastructures et l’assurance qualité. Depuis nos agences de Genève, Nyon, Lausanne, Fribourg et Sion, et en collaboration avec les centres du Groupe à l’international, nos quelques 400 collaborateurs/rices accompagnent les grandes organisations, sociétés privées et structures étatiques dans leurs transformations technologiques.

Organisée en pôles d’expertises, assurant proximité et flexibilité, notre société est forte de ses valeurs fondatrices de respect - rigueur - implication, et de ses engagements environnementaux et sociaux. Sword est partenaire des principales universités, centres de formation et d’innovation romands.


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