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Manager, Customer Platforms Reporting

vor 1 Monat

Geneve, Schweiz Novartis Vollzeit

**AAA Statement**

**Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.**

**AAA offers professionals the opportunity to face new challenges and pursue a career in a fast growing, technology driven healthcare company. We are passionate about improving patient health by leading innovation in nuclear medicine. We are looking for people who share our commitment to help us achieve this goal. Advanced Accelerator Applications is an Equal Opportunity Employer (EOE).**
- Job Purpose:

- The Manager, RLT Customer Platforms Reporting will be responsible for sharing the voice of the customer with the wider business through answering the data and reporting needs of the various users of the RLT customer platforms. This role will build and maintain all relevant dashboards and data extracts needed to guarantee a first in class seamless RLT order management experience, which will inform future improvements to the systems.
- Major Activities:
- Platforms Reporting
- Define the BI roadmap for RLT platforms (incl. ROME, VEEVA)
- Assess, build, and implement BI reporting capabilities, turning data into actionable insights
- Track the generation of relevant data extracts and ensure appropriate data quality checks are in place for reporting from RLT platforms (incl. ROME, VEEVA)
- Ensure BI reports are accessible to all relevant stakeholders including CE&E
- Work cross-functionally with RLT operations, supply chain, manufacturing sites, quality assurance and CE&E to ensure reports answer the voice of customers and customer experience

Key Performance Indicator (associated with Major Accountabilities):
- Seamless BI reporting for voice of customer and customer experience
- Customer feedback e.g., Customer Satisfaction scores, Training feedback
- Internal process improvement measurements
- Feedback from internal cross-functional partner teams

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Education: Advanced university degree in Business Analytics, Computer Sciences or related discipline preferred
- 3+ years of experience with core database technologies, visualisation products and BI platforms preferably within the pharmaceutical industry
- Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs
- Excellent stakeholder management skills and ability to understand business requirements in-depth
- Strong track record of successful team collaboration and delivery of results
- Direct-to-Consumer Customer business experience
- Advanced understanding of complex production, supply chain, and good reporting practice
- Aligned with Novartis Values & Behaviours
- Language(s): Fluency in spoken and written English; other languages helpful but not required

Possible locations

**Division**
- Oncology

**Business Unit**
- ADVANCED ACCELERATOR APPLICATIONS

**Country**
- Switzerland

**Work Location**
- Geneva

**Company/Legal Entity**
- AAA International SA

**Functional Area**
- Marketing

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No

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