Product Account Manager Ii
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**ING is looking for a Transaction Services (TS) Account Manager for the department TS Sales Switzerland - Associate / Vice President level.**
As a Transaction Services (TS) Account Manager you are responsible for supporting and growing the Daily Banking business by selling the full suite of TS solutions (across the network and increasing profitability through in-contract and new deals origination from the commodity clients. This means all products in the TS domain, i.e. Payments & Cash Management, Liquidity Management, Supply Chain Finance, Receivable Finance, guarantees, L/Cs, etc. An energetic and independent individual with drive and a thorough understanding of the TS products & solutions, client’s treasury function and customer centricity skills.
The TS Account Manager also owns the client relationship during the lifetime of the contract that clients have awarded us with. The TS Account Manager ensures the overall cross-border customer satisfaction, monitors, retains and grows the existing TS business. In this role the TS Account Manager has revenue responsibility for maintaining and growing the existing business.
The TS Account Manager also works closely with other TS Sales teams, Relationship Management, Client Loyalty Teams (CLT), Operations and other support departments.
The TS Account Manager has a dedicated client portfolio and ensures smooth cross-country servicing. Takes on a pro-active role to ensure that client satisfaction targets are met, and that the commercial and operational quality of the service in the client portfolio continuously improves.
The TS Account Manager reports directly to the Head of TS Sales Switzerland.
**Tasks and responsibilities**
- You will be end-to-end responsible for servicing a client portfolio of about 10-15 clients and working closely with the CLT teams, who are responsible for the day-to-day servicing of clients
- You will be responsible to manage, retain and increase revenues from existing TS clients as well as identify new opportunities from the existing commodities portfolio of multinational, multi-product client relationships
- As primary contact for the client, you will be part of the Virtual Client Team and will contribute to RFP’s
- You will pro-actively and regularly make client reviews, monitor TS client revenues on a regular basis and conduct client visits in order to discuss service levels, volume discussions and other needs
- You will be responsible for operating under our KYC guidelines
- You will constantly update yourself on compliance/risk procedures and regulations in the bank/market
- You will be responsible for selected project and initiatives that contribute to the TS business development
- You will advise clients on potential impact of projects or changes within or outside the bank
**Education and Experience**
- Higher education (HBO) or University education (Bachelor or Master's degree) preferably in Economics, Accounting or Finance
- Excellent level in English both written and verbal as well as one Swiss official language preferred
- At least 3-5 years of work experience in servicing and advising large multinational clients in the areas of Transaction Services with the sound understanding of Payments & Cash Management
**Competencies**
- You are a pro-active strong and engaging communicator
- You spot commercial and operational opportunities, and take initiatives to continuously improve processes and client satisfaction
- You have a passion for direct contact with clients and addressing client needs
- You are a team player with a critical judgement to take ownership or delegate effectively
- You have problem solving skills and a continuous focus on structural solutions
- You have strong analytical skills with good sense for details
- You can cooperate well with clients and different types of internal stakeholders
- You understand and act in accordance with the non-financial risk principles
- You can participate in projects as voice of the customer
**What do we offer?**
- Full time position in a hybrid mode (according to applicable workplace policy)
- Geneva with regular travels to Zurich
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