Spa Operations Manager
Vor 2 Tagen
In line with the department policies and company sales targets, the SPA Operations Manager is responsible to deliver optimum customer service to our Guests while generating the highest possible revenue from the SPA, Hairdressing & Fitness services and products on board of our fleet.
- Fluent in English. Any additional European language is a plus;
- 5+ years' cruise ship experience is a must;
- 5+ years’ managerial experience in guest facing roles;
- Multi location management experience is an advantage;
- Prior experience providing onboarding training, coaching and ongoing training support to direct reports;
- Prior experience managing teams of 15+, excellent leadership and management skills;
- Strong PC skills including Microsoft Excel and PowerPoint;
- Proven knowledge of project management;
- Demonstrated success in revenue achievement.
- Supervise and oversee all onboard operations related to the MSC Cruises fleet;
- Monitor and analyse on-board services and retail revenue, identifying areas for growth;
- Develop action plans to successfully achieve company goals and targets;
- Review fleet guest satisfaction scores and comments, implementing training and initiative plans;
- Support all onboard Managers, providing ongoing coaching, mentoring and training;
- Is responsible for Quality Assurance, conducting audits and ensuring fleet-wide consistency;
- Regularly review, update and create standard operating procedures;
- Review financial data, prepare management reports, and perform administrative tasks accurately and timely.VISA REQUIREMENTS (if any)
**Applicants must hold an EU passport from**: Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Hungary, Liechtenstein, Latvia, Lithuania, Luxembourg, Malta, Norway, The Netherlands, Poland, Portugal, Czech Republic,Romania, Slovakia, Slovenia, Sweden, and Switzerland - or Swiss C-Permit.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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