Engagement Delivery Lead
vor 2 Monaten
**About Cognizant**:
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
**Main Responsibilities**:
Lead the overall management and control of the operation of formal contracts between Cognizant Technology Solutions and its customer/customers, for supply of services by working closely with executive leadership to develop and sustain trust-based relationships across Continental Europe and deliver services with clarity, confidence, enthusiasm
- Data and Analytics in Cloud & OnPrem experience: Should have extensive experience in working Data & Analytics domain in providing consulting services, providing architecture for Data Platforms and AI solutions and leading delivery across LoBs to meet business objectives
- Service level management (SLMO): Ensures that service delivery meets agreed service levels. In consultation with the client negotiates service level requirements and agrees service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures, and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
- Stakeholder relationship management (RLMT): Develops and maintains one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Gathers information from the client to understand their needs (demand management) and detailed requirements. Facilitates open communication and discussion between stakeholders, using feedback to assess and promote understanding of need for future changes in services. Agrees changes to be made and the planning and implementation of change. Maintains contact with the client and stakeholders throughout to ensure satisfaction. Captures and disseminates technical and business information
- Financial management: Monitors and manages P & L, expenditure, ensuring that all financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision making, especially in the areas of service, projects and component cost models and the allocation and apportionment of all incurred costs. (At account Level)
- Business risk management (BURM): Carries out risk assessment within a defined functional or technical area of business. Uses consistent processes for identifying potential risk events, quantifying, and documenting the probability of occurrence and the impact on the business. Refers to domain experts for guidance on specialized areas of risk, such as architecture and environment. Co-ordinates the development of countermeasures and contingency plans.
- Client services management: (CSMG): Monitors client services function and collects performance data. Assists with the specification, development, research, and evaluation of client services standards. Applies these standards to resolve or escalate clients’ service problems and gives technical briefings to staff members.
- Service acceptance (SEAC): Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion. Evaluates the quality of project outputs against agreed acceptance criteria.
**Requirements**:
- Leads service delivery to client(s) in order to deliver contracted service commitments & continual service improvements.
- Has extensive experience in Data and Analytics domain
- Actively owns service risks, controls service costs & improves productivity of high complexity contracts for clients in order to increase profitability & continually improve cost effectiveness.
- Effective team size managed 100 plus
- In conjunction with the client identifies & defines requirements for new services. Ensures all services are professionally introduced & accepted into service.
- Delivery standards & practices for the client contract & SDM role family.
- Leads, motivates & develops their team, directly or indirectly to build business capability. Provides direction & constant improvement to quality.
- Managing the P & L of the Delivery Unit and drive operational efficiency.
- Accountable for client satisfaction and Net Promoters score.
- Responsible for the management of quality/ business process excellence in sphere of influence.
- Provides leadership and direction to delivery unit management te
Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Delivery Lead Und Team Lead Digitalisierung Und
vor 4 Wochen
Basel, Schweiz Primeo Energie VollzeitAls Delivery Lead die Digitalisierung von Primeo Energie ermöglichen! Primeo Energie begeistert ihre Kunden zunehmend mit innovativen digitalen Produkten. Als Teil dieser digitalen Transformation wird vom Team Digitalisierung und Integration (TDI) eine Plattform entwickelt und betrieben. Diese bildet einerseits eine stabile Basis für den langfristigen...
-
Delivery Lead Und Team Lead Digitalisierung Und
Vor 6 Tagen
Basel, Basel-Stadt, Schweiz Primeo Energie VollzeitAls Delivery Lead die Digitalisierung von Primeo Energie ermöglichenPrimeo Energie begeistert ihre Kunden zunehmend mit innovativen digitalen Produkten. Als Teil dieser digitalen Transformation wird vom Team Digitalisierung und Integration (TDI) eine Plattform entwickelt und betrieben. Diese bildet einerseits eine stabile Basis für den langfristigen...
-
Execution Delivery Lead
Vor 5 Tagen
Basel, Basel-Stadt, Schweiz Genentech VollzeitThe Position:Job MissionThe Execution Delivery Lead (EDL) role will be part of the PTS Business Capability Owner (BCO) Community. This is a community of business capability owners (BCOs) who are accountable for the systems, data and communities that support the Plan to Deliver Physical Product (P2DP) business processes (processes associated with supply chain...
-
Service Delivery Manager
Vor 6 Tagen
Basel, Basel-Stadt, Schweiz Zifo RnD Solutions VollzeitTHIS ROLE IS FOR CANDIDATES WHO ARE FLUENT IN BOTH ENGLISH & GERMANScopeReporting to the Head of Service Delivery Management of his/her cluster, the Delivery Manager (DM) is to take a dual responsibility for the leading and delivery of customer-based projects and be accountable for the service delivery activities of a set of pre-defined customers and/or...
-
Service Delivery Manager
vor 4 Wochen
Basel, Schweiz Zifo RnD Solutions VollzeitTHIS ROLE IS FOR CANDIDATES WHO ARE FLUENT IN BOTH ENGLISH & GERMAN Scope Reporting to the Head of Service Delivery Management of his/her cluster, the Delivery Manager (DM) is to take a dual responsibility for the leading and delivery of customer-based projects and be accountable for the service delivery activities of a set of pre-defined customers and/or...
-
Execution Delivery Lead
vor 4 Wochen
Basel, Schweiz Genentech Vollzeit**The Position**: **Job Mission** The Execution Delivery Lead (EDL) role will be part of the PTS Business Capability Owner (BCO) Community. This is a community of business capability owners (BCOs) who are accountable for the systems, data and communities that support the Plan to Deliver Physical Product (P2DP) business processes (processes associated with...
-
Delivery Manager
vor 2 Wochen
Basel, Schweiz Arcondis VollzeitABOUT ARCONDIS Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes, information technology, and...
-
Procurement Delivery Manage
vor 2 Monaten
Basel, Schweiz Work Selection Vollzeit**Beschreibung**: For our international partner based in Kaiseraugst, we are looking for a qualified and motivated **Procurement Delivery Manager** for a temporary contract of 12 months with a possible extension. The Delivery capability covers the core procurement activities from category management, strategic and operational sourcing, supplier relationship...
-
Digital Strategy Delivery Lead
vor 3 Wochen
Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche AG VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Digital Strategy Delivery Lead
vor 2 Monaten
Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche AG VollzeitRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Service Delivery Manager
vor 4 Wochen
Basel, Schweiz NTT VollzeitNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Delivery Manager
vor 2 Wochen
Basel, Schweiz Arcondis VollzeitABOUT ARCONDIS Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries, with their particularly demanding requirements on quality and regulatory aspects. We have been managing challenges and solving problems for our clients in the areas of compliance, business processes, information technology, and...
-
Engagement Manager
vor 4 Wochen
Basel, Schweiz IQVIA VollzeitReal World Commercial Solutions to Create a Healthier World In RWCS we’re passionate about improving the life sciences ecosystem and making decisions that accelerate innovation for a healthier world. Every day our team develops evidence-based strategies that are used in published research, clinical guidelines, and market access decisions, to improve...
-
Senior Service Delivery Manager
Vor 6 Tagen
Basel, Basel-Stadt, Schweiz Medartis AG VollzeitJoin us at our headquarters in Basel for the exciting position of Senior Service Delivery Manager at 100% capacity. Your key responsibilities include: Managing relationships with internal clients and external partners to not just meet but exceed their expectations, and ensure SLAs and KPIs are met Taking accountability for services provided to the...
-
Executive Director, Patient Engagement
Vor 6 Tagen
Basel, Basel-Stadt, Schweiz Novartis VollzeitBringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an...
-
Senior Service Delivery Manager
Vor 6 Tagen
Basel, Basel-Stadt, Schweiz Jobcloud VollzeitSenior Service Delivery Manager 100% Your responsibilitiesManaging the relationship with internal clients and external partners to ensure expectations are managed and exceeded, and SLA's and KPI's are achievedAccountability of the services delivered to the company, ensuring quality and stakeholder satisfaction, and acting as the single point of escalation...
-
Senior Service Delivery Manager 100%
vor 3 Wochen
Basel, Basel-Stadt, Schweiz Medartis AG VollzeitFor our headquarters in Basel we are looking for a Senior Service Delivery Manager 100%Your responsibilitiesManaging the relationship with internal clients and external partners to ensure expectations are managed and exceeded, and SLA's and KPI's are achieved Accountability of the services delivered to the company, ensuring quality and stakeholder...
-
Senior Service Delivery Manager 100%
Vor 6 Tagen
Basel, Basel-Stadt, Schweiz Medartis AG VollzeitFor our headquarters in Basel we are looking for a Senior Service Delivery Manager 100%Your responsibilitiesManaging the relationship with internal clients and external partners to ensure expectations are managed and exceeded, and SLA's and KPI's are achieved Accountability of the services delivered to the company, ensuring quality and stakeholder...
-
Senior Service Delivery Manager 100%
vor 3 Wochen
Basel, Basel-Stadt, Schweiz Medartis AG VollzeitFor our headquarters in Basel we are looking for a Senior Service Delivery Manager 100%Your responsibilitiesManaging the relationship with internal clients and external partners to ensure expectations are managed and exceeded, and SLA's and KPI's are achieved Accountability of the services delivered to the company, ensuring quality and stakeholder...
-
Procurement Delivery Manager
vor 2 Monaten
Basel, Schweiz ITech Consult Vollzeit**Procurement Delivery Manager (f/m/d) - operational efficiency projects / supplier relationship management / CDMO Management / project management /English** **Project**: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Procurement Delivery Manager (f/m/d). **Background**: The Delivery capability covers the core...
