Learning & Development Project Leader Travel Retail Europe

vor 2 Wochen

PlanlesOuates, Schweiz Groupe L'OCCITANE Vollzeit

The L'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L'OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

L'OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L'OCCITANE must therefore implement the company's mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.

Learning & Development Project Leader Travel Retail Europe

CONTEXT & MISSION:
We are looking for a highly motivated Learning & Development Project Leader Travel Retail Europe.
In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training departments.
The position is based in Plan-les-Ouates (near Geneva) and reports to the Learning & Development Manager Travel Retail EMEA & Americas.

MAIN RESPONSIBILITIES:

1. Content Creation (60%)

  • Quarterly Toolkits: Develop and update comprehensive training toolkits for quarterly use, including PowerPoint presentations, cheat sheets, product novelties, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies.
  • Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platforms or other digital channels.
  • Train-the-Trainer (TTT) Modules: Create structured and practical TTT programs aimed at empowering in-market field managers & trainers, ensuring that they have the necessary tools and knowledge to deliver consistent, high-quality training.
  • BA Certification Rollout Modules: Develop specialized training modules to support the Beauty Advisor (BA) certification program, including onboarding materials, skill assessments, and performance evaluation tools to ensure seamless rollout and consistent understanding across markets.


2. Training Facilitation (10%)

  • Online Training: Lead the facilitation of monthly onboarding sessions for new joiners, as well as quarterly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions.
  • In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (e.g., UK, Nordics, Germany) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support.
  • Collaborative TTT Sessions: Co-facilitate twice-yearly Train-the-Trainer sessions with the L&D Manager, supporting the continuous upskilling of in-market fields and aligning them with the latest company standards and strategies.


3. Train-the-Trainer Program (20%)

  • Bi-Annual Sessions: Design and implement bi-annual Train-the-Trainer programs for field teams, focusing on content development, training toolkits, and practical workshops. Ensure smooth organization and execution of these sessions, including logistics, materials preparation, and follow-up on participant feedback and engagement.


4. Certification Rollout (10%)

  • Phase 1 Rollout: Lead the initial phase of the Beauty Advisor certification rollout, focusing on top-performing stores (top doors). This includes organizing online recap sessions, creating knowledge quizzes, and conducting in-person assessments of BAs to ensure the consistent application of certification criteria.
  • Monitoring & Follow-Up: Track the progress of certification rollout, gather feedback, and ensure that BAs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly.

HOW YOU CAN FIT:

  • +2 years of experience in a similar role, ideally in the beauty industry
  • Previous experience working in a retail environment, preferably on the shop floor, with direct customer interaction and sales responsibilities
  • Fluent in English, French a plus
  • Excellent knowledge in design software (Adobe Creative Suite, Canva, etc.) and the ability to translate complex ideas into engaging and effective visuals
  • Excellent knowledge of Microsoft tools, digital & social media native
  • Strong appetite for the development of L&D tools with the ability to think out-of-the box
  • Excellent public speaker and solid oral presentation skills
  • Excellent interpersonal skills with the ability to work collaboratively across functions
  • High level of autonomy & proactivity and can-do attitude
  • Strong organizational skills with the ability to multi-task
  • At ease in an international fast-paced, entrepreneurial environment with remote & multicultural teams

WHAT WE OFFER:

  • Working for a unique company, strongly committed towards the planet and the people (B Corp certification)

  • Working with passionate colleagues coming from all over the world

  • A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast.

  • Internal mobility opportunities

  • Monthly allocation & discount for store products

  • Attractive Social Insurances coverage

  • 5 weeks annual leaves & 3 extra-days offered as public holidays

  • Flexible and Hybrid Work environment

  • Attractive Parental Leave Policy

  • Public transportation allowance

PERMANENT CONTRACT

STARTING DATE: ASAP

TRAVEL REQUIREMENTS: Willing to travel up to 10%

LOCATION: Geneva (Plan-les-Ouates), Switzerland


  • Learning & Development Project Leader - Travel Retail Europe

    vor 1 Woche

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Learning & Development Project Leader - Travel Retail EuropeWe are seeking a highly motivated Learning & Development Project Leader to join our team in Travel Retail Europe. As a key member of our Learning & Development team, you will play a crucial role in driving product knowledge and sales techniques to our field teams, collaborating with Field...

  • Learning and Development Project Leader

    vor 2 Wochen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Learning and Development Project Leader - Travel Retail EuropeWe are seeking a highly motivated and experienced Learning and Development Project Leader to join our team in Travel Retail Europe. As a key member of our Learning and Development team, you will be responsible for driving product knowledge and sales techniques to our field teams,...

  • Learning & Development Project Leader Travel Retail Europe

    Vor 3 Tagen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Learning & Development Project Leader Travel Retail EuropeJob Summary:We are seeking a highly motivated Learning & Development Project Leader to join our team in Travel Retail Europe. As a key member of our Learning & Development team, you will be responsible for driving product knowledge and sales techniques to our field teams, collaborating with...

  • Learning and Development Project Leader

    vor 2 Wochen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Learning and Development Project Leader - Travel Retail EuropeWe are seeking a highly motivated Learning and Development Project Leader to join our team in Travel Retail Europe. As a key member of our Learning and Development team, you will play a crucial role in driving product knowledge and sales techniques to our field teams, collaborating with...

  • Learning & Development Project Leader Travel Retail Europe

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Groupe L'OCCITANE Vollzeit

    The L'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L'OCCITANE en...

  • Learning & Development Project Leader Travel Retail Europe

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Groupe L'OCCITANE Vollzeit

    CONTEXT & MISSION:We are looking for a highly motivated Learning & Development Project Leader Travel Retail Europe.In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training...

  • Learning & Development Project Leader Travel Retail Europe

    vor 1 Woche

    Plan-les-Ouates, Schweiz Groupe L'OCCITANE Vollzeit

    CONTEXT & MISSION:We are looking for a highly motivated Learning & Development Project Leader Travel Retail Europe.In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training...

  • Learning & Development Project Leader Travel Retail Europe

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Groupe L'OCCITANE Vollzeit

    CONTEXT & MISSION:We are looking for a highly motivated Learning & Development Project Leader Travel Retail Europe.In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training...

  • Learning & Development Project Leader Travel Retail Europe

    vor 2 Wochen

    Plan-les-Ouates, Schweiz Groupe L'OCCITANE Vollzeit

    CONTEXT & MISSION:We are looking for a highly motivated Learning & Development Project Leader Travel Retail Europe.In this role, you will contribute to improve our customer experience in the region by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training...

  • Learning & Development Project Leader Travel Retail Europe

    vor 1 Woche

    Plan-les-Ouates, Schweiz L'OCCITANE INTERNATIONAL Vollzeit

    The L'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L'OCCITANE en...

  • Learning & Development Project Leader Travel Retail Europe Position

    Vor 4 Tagen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    About the Role:We are seeking a highly motivated Learning & Development Project Leader to join our team in Travel Retail Europe. As a key member of our Learning & Development team, you will play a crucial role in driving product knowledge and sales techniques to our field teams, collaborating with Field Supervisors, Marketing, and business partners training...

  • Learning and Development Project Manager

    vor 2 Wochen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Learning and Development Project ManagerWe are seeking a highly motivated Learning and Development Project Manager to join our team in Geneva, Switzerland. As a key member of our Learning and Development team, you will be responsible for driving the development and implementation of training programs for our Travel Retail Europe region.Key...

  • Customer Experience Project Leader Export

    vor 3 Wochen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Customer Experience Project Leader ExportL'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. Our mission is to positively impact people and regenerate nature. As a Customer Experience Project Leader Export, you will play a key role in ensuring operational excellence and delivering an...

  • Senior Brand Manager Travel Retail EMEA

    vor 1 Tag

    Plan-les-ouates, Schweiz Groupe L'OCCITANE Vollzeit

    CONTEXT & MISSION:In the context of the new multi-brand approach, we are looking for a highly motivated Senior Brand Manager Travel Retail EMEA & Americas to join our Travel Retail Department. Key leader within the Marketing team, you will be accountable for establishing Travel Retail as a brand building platform and for driving the strategic plan to grow...

  • Senior Brand Manager Travel Retail Emea

    vor 3 Stunden

    Plan-les-ouates, Schweiz Groupe L'OCCITANE Vollzeit

    CONTEXT & MISSION:In the context of the new multi-brand approach, we are looking for a highly motivated Senior Brand Manager Travel Retail EMEA & Americas to join our Travel Retail Department. Key leader within the Marketing team, you will be accountable for establishing Travel Retail as a brand building platform and for driving the strategic plan to grow...

  • Senior Brand Manager Travel Retail EMEA

    Vor 2 Tagen

    Plan-les-Ouates, Schweiz Groupe L'OCCITANE Vollzeit

    The L'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L'OCCITANE en...

  • Senior Brand Manager Travel Retail EMEA

    vor 1 Tag

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Senior Brand Manager Travel Retail EMEA & AmericasJob Summary:We are seeking a highly motivated Senior Brand Manager Travel Retail EMEA & Americas to join our Travel Retail Department. As a key leader within the Marketing team, you will be accountable for establishing Travel Retail as a brand building platform and driving the strategic plan to...

  • Retail Solutions Project Manager

    vor 4 Monaten

    Plan-les-Ouates, Schweiz Vacheron Constantin Vollzeit

    Code de référence: 99415**Retail Solutions Project Manager**: - Plan-les-Ouates, GE, CH- Permanent**RETAIL SOLUTIONS PROJECT MANAGER** Plan-les-Ouates, Geneva, Switzerland Permanent contract Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and...

  • Customer Experience Project Leader Export

    Vor 3 Tagen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    MISSION & CONTEXT :As a Customer Experience Project Leader Export, you will be responsible for ensuring operational excellence and delivering an exceptional customer experience. Your primary mission will be to inspire and motivate retail teams to provide the best possible experience to our customers, by providing the necessary tools, guidelines, and...

  • Customer Experience Project Leader Export

    vor 3 Wochen

    Plan-les-Ouates, Genf, Schweiz Groupe L'OCCITANE Vollzeit

    Job Title: Customer Experience Project Leader ExportAs a Customer Experience Project Leader Export at Groupe L'OCCITANE, you will be responsible for ensuring operational excellence and delivering an exceptional customer experience across the EMEA region. Your primary mission will be to inspire, motivate, and engage retail teams to provide the best possible...