Client Service Executive or
vor 3 Wochen
On behalf of one of our clients, an international private bank based in Geneva, we are seeking a:
Client Service Executive
(English-French) or (Russian-English)
Responsibilities
- Provide expert transactional banking service via telephone and email
- Accurately capture and follow client instructions, ensuring ownership and resolution
- Identify clients following policy and Customer Due Diligence regulations
- Serve as the first contact point for payment transaction or data change inquiries, ensuring proper escalation
- Manage service recovery activities, adhering to complaints and escalation procedures
- Handle multi-channel, multi-currency requests
- Ensure all client interactions comply with internal/external policies, procedures, and legislation
- Develop and follow a personal development plan for continuous performance improvement
- Engage in ongoing training to meet business requirements
Profile
- University qualification
- Solid knowledge and understanding of private banking with a proven experience in delivering high-level service to clients
- Perfect command of English French and/or Russian
- Strong IT and effective communication skills (written and oral)
- Ability to handle large quantities of data in diverse formats and work under pressure
- Swiss residency is compulsory
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