It Support Coordinator

vor 1 Woche

Morges, Schweiz AXEPTA SA Vollzeit

WHAT YOU WILL DO IN YOUR ROLE

 

Provide IT support to users & act as local IT liaison

  • Coordinate the IT local service delivery in accordance with Group IT SLA’s.
  • Develop, implement, and support strategy, group policies and procedures, in accordance with the IT Area Leader/Manager.
  • Ensure all IT services are delivered in a professional and effective manner.
  • Provide technical advice and guidance to all level of stakeholders.
  • Assist with troubleshooting systems/infrastructure and computer root cause analysis by working with other technical services team members.
  • Installs, configures, tests, maintains, monitors, and troubleshoots associated end-user workstation hardware, software, networking software product and other IT equipment.
  • Documents solutions and builds accurate knowledge bases, including maintaining IT asset inventory.
  • Act as backup for server and network administration.
  • Management of the IT infrastructure life cycle.

 

 

Manage IT Projects

  • Business needs analysis, solution study and proposal, implementation, users training and documentation creation.

 

Cybersecurity

  • Optimize and maintain company security at all times and keep systems up to date, in accordance with group requirements.

 

 

THE EXPERIENCE AND SKILLS YOU WILL BRING

  • Bachelor’s degree in information technology.
  • 7+ years of experience as Support Technician.
  • Extensive knowledge of server, computer hardware and software.
  • Extensive knowledge of administration and deployment of Microsoft systems and software: Server, Client, AD, WSUS, Office 365.
  • Extensive knowledge of in management of the VMware virtualization environment: vSphere, Esxi, VM settings.
  • Proven experience in Windows Server 2012 – 2022 as well as Microsoft o365 Administration.
  • Good understanding of network infrastructure, servers, and databases.

 

 

WHAT WILL PUT YOU AHEAD

  • Fluent English and French (spoken and written).
  • Well-organised, autonomous, responsible as you will have minimal supervision.
  • Strong communication skills.
  • Ability to build and maintain positive relationships with stakeholders.
  • High levels of personal and professional integrity, high levels of discretion and awareness of data protection.
  • Proactive, flexible and with a service mindset.
  • Strong analytical and problem-solving skills.
  • Willingness to travel occasionally.  

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