Deal Desk and Commercial Operations Manager

Do you bring a background in negotiating contracts and tenders, and a passion for driving innovative solutions? Are you looking for your next opportunity to work with C‑Suite stakeholders at a growing company? If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Sales Team as a Deal Desk and Commercial Operations Manager, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. Enjoy the flexibility of a hybrid work schedule allowing 2 days PW home working, collaborating closely with colleagues in either our Rolle, CH or Boston, MA corporate offices. Our mission We believe there is a smarter, more data‑driven way to make decisions in healthcare and our cloud‑native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data‑driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission Reporting to the Senior Manager, Global Commercial Operations, you will be directly responsible for managing all aspects of contracts, tenders and RFPs, ensuring timely, compliant, and high‑quality proposals. We are seeking a motivated, experienced, detail‑oriented individual to join our commercial team. The ideal candidate will have proven experience in deal desk operations, fluency in French and English (other languages are a plus), and the ability to work under tight timelines in a fast‑paced environment. You’ll serve as a trusted advisor to our Sales and leadership teams—balancing speed, compliance, and profitability while delivering value‑based proposals that meet customer needs and business objectives. This role requires strong cross‑functional collaboration with Sales, Legal, Finance, Compliance, Regulatory, Information Security, Product, and Scientific teams to deliver value‑based proposals that meet both customer requirements and internal governance standards. The value you bring Manage the end‑to‑end deal desk process, including contracts, tenders, and RFPs. Collaborate with Sales, Legal, Finance, Compliance, Regulatory, Information Security, Product, and Scientific teams to develop high‑quality, value‑based proposals. Review and ensure all proposals and contracts comply within internal policies, regulatory requirements, and risk management standards. Act as a central point of contact for deal structuring, pricing approvals, and contractual negotiations. Maintain deal documentation, track approvals, and ensure timely submission of all tenders and RFP responses. Provide guidance to sales teams on proposal processes, pricing, and contract templates. Analyze and report on deal metrics, trends, and opportunities to improve efficiency and compliance. Lead coordination of public tender submissions, ensuring documentation accuracy, pricing validation, and alignment with company strategy, value proposition, and regional procurement requirements. Oversee pricing governance, including discount frameworks, and approval matrix. Ensure deals comply within internal policies, audit standards, and revenue‑recognition requirements. Drive continuous improvement initiatives within the deal desk function, including process optimization and automation. Champion adoption of CPQ and automation tools to accelerate deal turnaround and compliance. Qualifications Bachelor’s degree in Business, Finance, or related discipline. Minimum of 5 years of experience in deal desk, sales operations, or commercial operations, managing contracts, tenders, and RFPs. Fluency in French and English; additional European languages are a plus. Strong understanding of value‑based selling, pricing strategies, and contract negotiation. Exceptional attention to detail and organizational skills, with the ability to work under tight deadlines. Proven ability to collaborate cross‑functionally across multiple teams and disciplines. Strong analytical skills and experience with Salesforce and CPQ systems. Excellent communication and presentation skills, both written and verbal. Comfort navigating stakeholder dynamics and influencing decisions across departments. Ability to operate independently while managing multiple priorities in a fast‑paced environment. Accountability and reliability in managing complex processes. Detail‑oriented with strong process discipline. Excellent problem‑solving and decision‑making skills. Strong interpersonal skills to engage with stakeholders at all levels. Flexibility and adaptability to evolving business needs. Ability to influence and build trust with executive‑level stakeholders. Continuous improvement mindset. Our benefits package is comprehensive, but varies internationally in‑line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview: US Outstanding Medical, Dental & Vision with 90% Employer Contribution Company matched 401K at 4% Company‑paid short & long‑term disability insurance FSA commuter benefits 20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays Free EAP CH Sickness and Accident coverage through Helsana Meal Vouchers at 90 CHF PM with our partner cafeteria A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks Free parking in an easy to access location A strong social committee whose purpose is to make SOPHiA GENETICS both enjoyable as well as rewarding As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn. At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal. The Process We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts, or read our AI guide. ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’ ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’ ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’ Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. Starting Date: Q1 2026 Location: Boston, MA or Rolle, CH - Hybrid work schedule Contract: Permanent, full time MA Pay Range: $88K - $168K Disclaimer: The estimated pay range represents a good faith estimate of what the Company expects to pay a successful applicant for the listed position and applies specifically to candidates based in Massachusetts. Due to various factors, the estimated pay range may vary in other locations. Should the level or location of the role change during the hiring process, the applicable base range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, job related skills, years of experience, location, relevant education or training, internal equity, and alignment with market data. The range does not include benefits, and if applicable, bonus, commission, or equity. #J-18808-Ljbffr