Customer Success Manager
vor 2 Wochen
Squirro is redefining how organizations unlock the power of their unstructured data with AI-driven insights. We're on a mission to reshape the future of work with cutting-edge augmented intelligence solutions, and we are searching for a Customer Success Manager to drive the adoption of our Enterprise GenAI Platform in EMEA.
If you’re someone who gets excited about solving big challenges, sees opportunities where others see obstacles, and wants to make an impact in the most exciting space of Generative AI, we’d love to meet you
As a Customer Success Manager at Squirro, you will be the cornerstone of our client relationships, ensuring that every interaction delivers value and strengthens trust.
What You’ll Be Doing
From project implementation to ongoing client success, you will:
- Manage and coordinate implementation projects, ensuring on-time delivery and maximum value for clients.
- Build strong, lasting relationships by understanding clients’ unique challenges and tailoring solutions to meet their needs.
- Identify new opportunities for account expansion and introduce additional solutions that align with client goals.
- Work seamlessly with sales, solution engineering, and product teams to deliver exceptional experiences.
- Leverage your technical curiosity to explore innovative ideas and contribute to continuous improvement.
- Proven ability to organize and coordinate complex projects to successful completion. Experience in a multi-faceted, client-facing role, covering pre-sales, implementation, and ongoing success.
- Excellent communication skills, coupled with a respectful, innovative, and solutions-driven mindset.
- A track record of identifying and capitalizing on growth opportunities while maintaining strong client relationships.
- Enthusiasm for emerging technologies and a willingness to dive into new tools and methodologies.
- Experience with search or data-intensive projects is a plus.
- Have prior experience as a Project Manager, Customer Success Manager, or similar role in a SaaS environment.
- Are passionate about cutting-edge technology and thrive in a fast-paced, high-growth company. Excel at fostering positive business relationships with clients.
- Demonstrate a self-motivated, “can-do” attitude with a great sense of humor.
- Enjoy exploring and learning new technologies, tools, and methods.
- Working at the cutting edge of AI, driving innovation in search and NLP.
- Joining a collaborative and forward-thinking team committed to pushing technical boundaries.
- Remote-first flexibility, with beautiful offices in New York, Zurich and Singapore.
- Generous PTO, sick leave, and paid holidays.
- Employee share program - taking part in our success.
- Annual international gatherings in cool locations.
- Access to Squirro Academy for the latest in Search & GenAI.
- Mental health support through coaching/counseling services.
Ready to Build the Future with Us?
If this sounds like your next adventure, we’d love to meet you Apply now and let’s create something extraordinary together.
About Squirro
Our vision is to spearhead the insights era by making the art of converting data into contextualized insights accessible to all, ensuring the timely delivery of the right information to the right person. To achieve that, we marry data from any source with the user's intent and context to augment decision-making using AI.
Our mission is to empower organizations with AI technology to make smart people smarter, save time, and increase efficiency and effectiveness across the organization.
-
Customer Success Manager
Vor 7 Tagen
Stäfa, Zürich, Schweiz Squirro VollzeitSquirro is redefining how organizations unlock the power of their unstructured data with AI-driven insights. We're on a mission to reshape the future of work with cutting-edge augmented intelligence solutions, and we are searching for a Customer Success Manager to drive the adoption of our Enterprise GenAI Platform in EMEA.If you're someone who gets excited...
-
Customer Success Manager
vor 2 Wochen
Stäfa, Zürich, Schweiz Timly Software AG VollzeitJob BeschreibungWerde jetzt Teil eines schnell wachsenden Schweizer Startups, das KMU dabei unterstützt, noch effizienter zu werden. Bei Timly arbeitest Du in einem Umfeld, in dem offene Kommunikation, flache Hierarchie und persönlicher Einsatz geschätzt wird. Von Zürich aus unterstützt Du uns dabei, die #1 Inventarlösung im Europäischen Markt zu...
-
Customer Success Engineer
vor 21 Stunden
Stäfa, Zürich, Schweiz Trust in SODA VollzeitWe are partnered with a leading Swiss AI Data driven Start-Up who are searching for a Customer Success Engineer to lead the implementation, roll-out, and expansion of analytic solutions. The position blends customer-facing responsibilities, solution architecture, and hands-on technical expertise. You'll manage relationships, drive technical ennoblement, and...
-
Customer Success Strategist
Vor 6 Tagen
Stäfa, Zürich, Schweiz Squirro VollzeitWe're looking for a highly skilled Customer Success Manager to join our team in EMEA. As a key member of our customer success organization, you will be responsible for driving business growth through strategic partnerships, delivering exceptional client experiences, and fostering long-term relationships.Responsibilities:Develop and execute customized plans...
-
Customer Success Engineer
vor 2 Wochen
Stäfa, Zürich, Schweiz Trust in SODA VollzeitWe are partnered with a leading Swiss AI Data driven Start-Up who are searching for a Customer Success Engineer to lead the implementation, roll-out, and expansion of analytic solutions. The position blends customer-facing responsibilities, solution architecture, and hands-on technical expertise. You'll manage relationships, drive technical ennoblement, and...
-
Customer Success Strategist
Vor 4 Tagen
Stäfa, Zürich, Schweiz Cisco VollzeitJob OverviewThe Customer Success Strategist will be responsible for driving customer adoption and utilization of Cisco technologies and services.Drive the development and execution of customer success plans, resulting in successful renewals and growth.Lead cross-functional teams to deliver customer aligned outcomes.Engage with executive and technical...
-
Sales and Customer Success Manager
Vor 4 Tagen
Stäfa, Zürich, Schweiz STERIS VollzeitJob OverviewWe are seeking a highly motivated and results-driven individual to join our team as a Sales and Customer Success Manager. As a key member of our sales organization, you will be responsible for driving revenue growth and delivering exceptional customer experiences across the Swiss and Austrian territories.Your primary focus will be on sales,...
-
Customer Success Strategist
Vor 4 Tagen
Stäfa, Zürich, Schweiz SAP VollzeitSAP is a global leader in enterprise software solutions, and as a Solution Advisor, you will be at the forefront of helping our customers succeed in their digital transformation journeys. With a strong foundation in technical and business processes, exposure to relevant technologies and solutions, and excellent communication skills, you will work closely...
-
Global Customer Success Professional
Vor 4 Tagen
Stäfa, Zürich, Schweiz SAP VollzeitKey ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.Immerse yourself in multi-dimensional, experiential learning with a focus on digital...
-
Partner Success Manager
vor 2 Wochen
Stäfa, Schweiz Cisco VollzeitTravel Required: up to 50%What You'll DoAs a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling...
-
Partner Success Manager
Vor 2 Tagen
Stäfa, Zürich, Schweiz Cisco VollzeitTravel Required: up to 50%What You'll DoAs a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling...
-
Customer Success and Service Agent
vor 2 Wochen
Stäfa, Zürich, Schweiz Inyova Impact Investing VollzeitInyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way. Inyova stands for "invest in your values", and we're on a mission to...
-
Client Success
Vor 7 Tagen
Stäfa, Zürich, Schweiz dacadoo VollzeitWe're looking for a Client Success & Digital Marketing Specialist to support our Marketing & Client Success team. This role is based at our office in Zurich/Switzerland (hybrid). You will report to the Head of Marketing & Client Success. dacadoo is a Swiss technology SaaS company that develops technology solutions for digital health engagement and health...
-
SAP Customer Success Team Member
Vor 4 Tagen
Stäfa, Zürich, Schweiz SAP VollzeitJob DescriptionThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.Join us for the...
-
Customer Success Manager/in
vor 2 Wochen
Stäfa, Schweiz Houzy VollzeitWir sind Houzy – die führende Schweizer Plattform für Wohneigentümer, die seit 2017 mit innovativen digitalen Services das Leben von Hausbesitzern einfacher macht. Wir bieten alles rund um Wohneigentum – von der Suche über Finanzierung, Versicherung und Instandhaltung bis hin zum Verkauf. Mit 50'000 Offertenanfragen im Jahr 2024 ist Houzy auf dem Weg...
-
Customer Experience Manager
Vor 5 Tagen
Stäfa, Zürich, Schweiz Fédération Internationale de Football Association VollzeitAs a key player in driving the successful adoption and utilization of Cisco technologies, you will take end-to-end ownership of customer relationships. Your primary focus will be on understanding their business and technical objectives and developing strategies to enable them.Drive software and services adoption, leading to successful renewals and growth by...
-
Customer Success Traineeship @ HotelCard"
vor 3 Wochen
Stäfa, Schweiz HotelCard VollzeitHast du eine Leidenschaft fürs Reisen und für die Hotellerie? Du willst Praxiserfahrung bei einer schnell wachsenden Online-Plattform sammeln? Du bist neugierig, wissbegierig und willst als Teil eines jungen Teams viel bewegen? Dann ist ein Praktikum bei HotelCard genau das Richtige für dich.Wir sind eine 2009 gegründete Hotelbuchungsplattform mit Sitz...
-
Customer Experience Manager
Vor 7 Tagen
Stäfa, Zürich, Schweiz Takeda VollzeitAbout the RoleWe are looking for an experienced Omnichannel Engagement (OCE) Manager to join our Strategy and Innovation department in Glattpark, Switzerland. As a key member of our team, you will be responsible for developing and implementing omnichannel engagement strategies that drive business growth and improve customer satisfaction.The ideal candidate...
-
Customer Service Ambassador
Vor 3 Tagen
Stäfa, Zürich, Schweiz HSO Wirtschaftsschule Schweiz AG VollzeitJob DescriptionWe're seeking a Customer Success Intern to join our dynamic team in Zürich, Switzerland. This internship offers a unique opportunity to gain hands-on experience in customer service operations within a fast-paced environment.You'll be part of a team focused on delivering exceptional service while ensuring our customers' needs are met with...
-
Customer Success Traineeship @ HotelCard"
vor 3 Wochen
Stäfa, Schweiz TN Switzerland VollzeitCustomer Success Traineeship @ HotelCard (8 -12 Monate / 80-100%), ZürichZürich, SwitzerlandHast du eine Leidenschaft fürs Reisen und für die Hotellerie? Du willst Praxiserfahrung bei einer schnell wachsenden Online-Plattform sammeln? Du bist neugierig, wissbegierig und willst als Teil eines jungen Teams viel bewegen? Dann ist ein Praktikum bei HotelCard...
