Boutique Director

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels, you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

You have a solid proven managerial experience, an entrepreneurial mindset, and you are audacious, curious, positive, flexible, organized, and reliable with a passion for sharing your experience to develop and inspire your team. You have strong leadership skills.

You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence. You also have previous experience in change management.

What are we expecting from you?

Reporting to the Retail Manager, you will be responsible for steering the growth of your boutique in terms of sales, client satisfaction, and team development, offering an outstanding in-store experience while embodying our Maison values. To that extent, you will:

1. Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;
2. Act as an ambassador – introducing the Maison universe, its history, creations, and sources of inspirations, promoting the Maison across local communities;
3. Offer a high level of service – driving customer service activities, making sure we offer an outstanding in-store experience;
4. Develop the team – building a complementary team, coaching team members, following up on improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset;
5. Run efficient and compliant in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence;
6. Prepare the future – support and drive the team in the change of dimension of the Geneva boutique ensuring to implement the relevant change management mindset while driving both day-to-day and high-end business in line with Maison ambitions.

More than a role…. We recruit for a career

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how, and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process, you will meet the Switzerland Retail Manager, Switzerland Managing Director, Europe Retail Director as well as our Swiss HRBP and Europe HR Director.