Travel Team Lead

vor 1 Tag

Zürich, Schweiz EF Education First Gruppe Vollzeit

Cultural Care Au Pair is seeking a Travel Team Lead to ensure smooth travel operations, enhance customer satisfaction, and drive operation excellence to support us in building global families that change the world through the au pair program.

Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties.

You will join our team in Zurich, reporting to the Senior Director of Travel and working with colleagues and customers across the globe. As Travel Team Lead, you will lead 3 direct reports located in CH and US, and be responsible for overseeing travel operations, ensuring policy adherence, and delivering outstanding support to colleagues and customers. This role demands a proactive leader with strong communication skills, exceptional problem-solving capabilities, and a focus on operational efficiency.

What you will do:

  1. Oversee seamless travel arrangements, including flights and land transportation.
  2. Serve as a point of contact to resolve travel-related issues, disruptions, and emergencies promptly.
  3. Gather feedback to continuously improve the customer journey and implement changes that elevate satisfaction.
  4. Educate employees on travel policies, tools, and best practices.
  5. Effectively communicate updates, travel alerts, and procedural changes across the organization.
  6. Monitor travel operations, ensuring accuracy and adherence to policies, and address system gaps effectively.
  7. Develop and deliver training sessions to ensure understanding and compliance with travel standards.
  8. Streamline travel booking processes to enhance the user experience.
  9. Develop and implement efficient travel processes to optimize costs while maintaining high-quality service.
  10. Analyze key performance reviews and metrics established for team members who report to you, providing actionable insights to drive their growth and improve team performance.

Who you are:

  1. You are a strong communicator who can convey complex travel policies, updates, and alerts clearly to a diverse audience.
  2. You love a fast-paced environment and the challenge of a problem to solve—you thrive in managing unexpected challenges, such as delays or cancellations, and provide creative, cost-effective, and timely resolutions.
  3. You are customer-focused and can deliver exceptional support in stressful moments due to travel disruptions and emergencies.
  4. You are driven by quality and possess an analytical mind that takes feedback and uses it to identify areas for continuous improvement to streamline our booking and travel processes.
  5. You pay attention to the details and will be precise in the accuracy of your bookings, itineraries, and system checks.
  6. You spend smartly and monitor expenses to identify innovative cost-saving opportunities that don’t compromise on quality.

Professional Requirements:

  1. Bachelor’s Degree.
  2. Proven experience in travel operations with a strong focus on customer service.
  3. Demonstrated ability to lead teams and perform under pressure.
  4. Full proficiency in English (additional languages are a plus).
  5. Experience with the Amadeus reservation system is preferred.

Who we are:

We look for doers – creative, collaborative and motivated people excited for education, communication and travel.

We are proud to be the largest and most trusted au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff work together to ensure each participant has the experience of a lifetime.

At Cultural Care Au Pair, associated with EF Education First, the world leader in international education, our work changes lives for the better and creates global citizens. Our products give confidence and freedom to people across the globe. We are proud to be an equal opportunity employer and are committed to providing employees with a work environment free of discrimination and harassment.

Why you’ll love working with us:

At Cultural Care Au Pair, people make things happen. We empower you to take ownership of your work, no matter your level or experience—entrepreneurial spirit is in our DNA. Along with a dynamic and collaborative work environment, we offer a wide range of benefits to support your growth, well-being, and lifestyle:

  1. Education & Development: Learn a new language with free access to the EF Hello language learning app, and an annual tuition reimbursement of up to 1500 CHF for professional development.
  2. Travel Perks: Receive full reimbursement for the SBB ‘halb-tax’ travel card for public transportation, plus access to our in-house Corporate Travel Agency for competitively priced personal flights.
  3. Lifestyle Benefits: Stay active with a free membership to our in-house gym. Take advantage of complimentary passes to Swiss mountains and museums, as well as discounts at local restaurants, activities, services, and hotels.
  4. EF & Hult Discounts: Enjoy exclusive discounts on EF and Hult products for you and your family.
  5. Childcare support: Benefit from a 15% discount on our in-house childcare services.

Ready to join our mission?

We want to hear from you if you are motivated by the prospect of an international career with a dynamic and forward-thinking company.

Please submit your application, including your CV and cover letter in English.

Want to learn more about life at EF? Follow us on social.

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