Institutional Client Services Representative French speaker

Institutional Client Services Representative - French speakerCompany OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.Job Description & ResponsibilitiesAs a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in French, German, and English, and a fourth language would be beneficial.Responsibilities include, but are not limited to:Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.Other ad hoc projects and duties, including client training, general market research and development, etc.QualificationsFrench, German, and English fluency is required; any additional European languages are a plus.At least one to two years of experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered).Bachelor’s degree in Economics, Banking, or Finance, or a commercial banking apprenticeship with relevant experience.Strong knowledge of listed equities, options, futures, and/or FX.Prior experience in international settlements or clearing operations is a plus.Analytical problem-solver with a passion for technology and financial markets.Apply for this jobNote: This section contains application form fields in the original description. To maintain a concise job description, please refer to the IBKR career portal to submit your application and resume. The form content typically includes fields such as name, contact information, resume, privacy disclosures, and consent statements; ensure you review all privacy and equal opportunity notices as provided during the application process.Privacy IBKR is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.Pronouns (Optional) Select...Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in Switzerland? * Select...Where did you learn of this position? * Select...SourcePlease provide current/last employer name: *For fresh graduates please mention 'NA'.What is your desired base salary? *If you selected Employee Referral, College/University, or Other Please type details:source2Are you fluent in French? * Select...LinkedIn ProfileWebsiteI certify that all information I have provided in order to apply and secure employment with this employer is true, complete and correct.I understand that any information provided by me that is found to be false, incomplete or misrepresented in any aspect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. * Select... #J-18808-Ljbffr