Employee Benefits Partner

Employee Benefits Partner-24239-FT_LTHR

Employee Support Services Unit (HRESS), Human Resources Operations Service, Human Resources Management Department, Sector of the Director General

Grade: P3

Contract Duration: 2 years

Duty Station: CH-Geneva

Publication Date: 08-Jul-2024

Application Deadline: 07-Aug-2024, 5:59:00 PM

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

a. Organizational Setting

The post is located in the HR Employee Support Services Unit (HRESS) of the Human Resources Operations Service, Human Resources Management Department. HRESS administers benefits and entitlements, and manages time and absences, ensuring the delivery of efficient services within a culture of customer orientation. It is also responsible for the review and development of policies relating to the operational work of HRMD and for leading the process to amend the Staff Regulations and Rules.

b. Purpose Statement

The Employee Benefits Partner administers a broad range of benefits and entitlements. S/he provides advice on the related policies to other HRMD colleagues, and handles contentious or complex cases regarding staff benefits and entitlements. S/he reviews the work of, and provides guidance to, support staff who process requests for benefits and entitlements and manage time and attendance. S/he also assists with the development of HR policies.

c. Reporting Lines

The incumbent works under the supervision of the Senior Policy and Employee Benefits Specialist.

The incumbent will perform the following principal duties:

1. Administer a wide range of benefits and entitlements (including all leave types, education grant, dependency allowances, rental subsidy, flexible working arrangements, etc.), promoting client service culture and maximizing the use of enterprise systems and IT tools to increase efficiency and simplify processes. Review the work of, and provide guidance to, support staff.
2. Handle contentious or complex cases requiring analysis of facts and interpretation of rules, and convey outcome to staff. Liaise as relevant on sensitive cases with other stakeholders, such as the Talent Business Partners, the Office of the Legal Counsel, the Medical Unit, etc.
3. Provide authoritative advice to other HRMD colleagues on the application and interpretation of HR rules and procedures regarding benefits and entitlements. Respond to queries from managers and staff.
4. Define, develop and improve business processes, workflows and data insights, participating in the review, evaluation and enhancement of enterprise systems, tools and technologies related to the administration of benefits and entitlements.
5. Actively participate in initiatives to streamline the HR client experience by facilitating effective access to the HR Operations Service for leaders, managers and employees; and improve service delivery and functional resilience by moving towards more efficient digital self-service channels while ensuring clarity, credibility and consistency in issue resolution.
6. Identify and recommend the best opportunities to elevate and ensure a fair employee experience using operational experience, data-driven insights and business acumen; ensure that the function offers a seamless, dedicated service to employees and managers with the proper infrastructure and support that enables managers/employees to meet their day-to-day challenges.
7. Assist with the development of HR rules, policies, guidelines and procedures, notably the Staff Regulations and Rules, the HR Manual and other administrative issuances. Identify gaps and issues, and formulate proposals.
8. Respond to queries and surveys on HR policy and operational matters from external partners, including the HR Network, International Civil Service Commission, Joint Inspection Unit, and other international organizations.
9. Perform other job-related duties as required.

Education (Essential)

First-level university degree in human resources management, law, public or business administration, or related field.

Education (Desirable)

Certification in People Analytics.

Experience (Essential)

At least six years of relevant professional experience in human resources management, administration, or a related field, of which at least three in an international organization.

Experience handling contentious or complex cases related to benefits and entitlements, performing analysis of facts and interpretation of rules, and providing authoritative advice thereon.

Experience (Desirable)

Relevant experience in an organization applying the UN common system of salaries and allowances.

Experience in analyzing, defining and improving business processes.

Experience in transforming an HR function, including using data insights and new technologies.

Customer service experience.

Experience in policy analysis, development and research.

Language (Essential)

Excellent knowledge of English (written and spoken).

Language (Desirable)

Good knowledge of French (written and spoken).

Job Related Competencies (Essential)

Excellent knowledge of employee benefits in an international organization, preferably within the UN common system.

Excellent analytical and drafting skills.

Problem-solving skills.

Attention to detail.

Ability to communicate effectively and argue clearly and logically in writing and orally.

Excellent organizational and time management skills with the ability to work under pressure and respect deadlines.

Client orientation.

Tact and discretion.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Highly computer literate.

Very good command of Office suite applications (Word, Excel, Outlook, PowerPoint) and related business and communications tools.

Strong understanding of the collection and application of HR and customer data to improve critical business outcomes.

Job Related Competencies (Desirable)

Knowledge of the UN common system of salaries and allowances.

Knowledge of HCM (Workday, Oracle, Success Factors etc.) and Case Management Applications (Service Now, Salesforce etc.).

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the June 2024 rate of 88.5 %

P3 Annual salary: $62,692

Post adjustment: $55,482

Total Salary: $118,174

Currency: USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information:

* Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions. The selected candidate’s appointment will be subject to an overall term of five years in this position, with no possibility of renewal beyond that term. S/he may, however, apply and be considered for other positions at WIPO.

This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 (“Appointment Boards”).

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.