Service Coordinator

Vor 2 Tagen

Zürich, Schweiz GEHRIG GROUP AG Vollzeit

Service Coordinator (w/m/d) | Glattbrugg 80-100% Join to apply for the Service Coordinator (w/m/d) | Glattbrugg 80-100% role at GEHRIG GROUP AG. Responsibilities Disposition of service orders based on economic principles and regional guidelines. Tracking of open technician tasks, handling customer inquiries and coordinating installations, start‑ups and maintenance. Optimizing route planning considering urgency and efficiency. Scheduling, confirming and rescheduling appointments in coordination with customers. Coordinating and dispatching approved cost estimates and organizing courier and transport tasks with internal and external partners. Maintaining and administering maintenance lists, master data in the machine master, and general administrative work in the dispatch area. Planning absences, inventory and vacation in the planning system according to vacation and training calendar. Ensuring smooth dispatch flow through continuous coordination with customers, technicians and internal interfaces. Additional Customer Care Tasks Receiving and recording orders and service orders. Creating, sending and monitoring sales offers such as cost estimates for service, cleaning supplies offers and maintenance offers. Following up on created offers and coordinating with responsible parties. Recording and monitoring irregularity notifications. Cleaning customer and item master data. Qualifications Completed technical or commercial training. Very good geographic knowledge of Switzerland. Comfortable with information systems and common MS Office applications (Outlook, Teams, Word, Excel). Analytical thinking, structured and independent working style and process understanding. High initiative, organizational talent, resilience and willingness for on‑call duty. Motivated, communicative and decisive personality with strong social competence and flexibility. Quick grasp, independence and motivation and enthusiasm. German mother language, good to very good French B2, additional languages an advantage. Benefits Engaged and competent team with interesting, independent and varied tasks. Internal and external training. Development opportunities within the company. Modern and attractive working conditions. Sustainable company values oriented towards customer satisfaction. Attractive social benefits. Application Deadline Please send your application materials via the job posting no later than 05.12.2025. #J-18808-Ljbffr

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