Relationship Manager, Private Clients

Vor 2 Tagen

Zürich, Schweiz Sygnum Bank Vollzeit
About Sygnum

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates, and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service, and portfolio of regulated digital asset banking, asset management, tokenisation, and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg.

We believe that the future has heritage. Our crypto-native team of banking, investment, and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our values

A key pillar of our success are the Sygnum values that define and unite us as a team. We proudly call them our SYGN values:

  • S stands for the importance we hold in seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients;
  • Y represents the way we say yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude;
  • G reminds us to always grow and win together. We only succeed by supporting each other and challenging ourselves, and our teammates, to reach for new heights;
  • N is here for nose for value because we are always looking to focus on what matters most to our clients, partners, and team.
Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energized, and our solutions at the forefront of the industry. In the spirit of our SYGN value to "grow and win together", we fully embrace an equal opportunity mindset in the way we onboard, develop, and promote our team members.

About The Role

Are you passionate about digital assets, have experience in private banking, and excited to explore the intersection of traditional and digital asset finance while supporting leading banks on their journey within digital assets? Are you or do you have the ambition to grow into a professional that supports the acquisition, key account management, and strategic projects of clients while constantly helping them stay ahead of the curve within digital assets?

If this sounds like you, we know the perfect role: we are looking for a Relationship Manager with a focus on Private Clients and International Family Offices to join our fast-growing Private Banking team in Zurich.

Responsibilities

  • Take responsibility to source and foster new client relationships with private clients and single-family offices.
  • Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs.
  • Provide solution-oriented support to private clients over the phone, via e-mail, and in physical meetings in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
  • Coach and mentor junior team members, providing guidance and training.
  • Process fiat and digital asset transactions, as well as post-transaction AML monitoring and processing.
  • Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
  • Continuously update and maintain the CRM for accurate recordkeeping of all relationships.
  • Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding regulatory developments, and building a strong institutional and professional prospect network.
  • Further develop the customer care framework (user guides, tutorials, FAQs, etc.).

Our Ideal Candidate

  • BSc/BA in Business Administration, Finance, or relevant field; MSc/MBA/CFA is a plus.
  • You have prior relevant (min. 3 years) work experience in client servicing/customer care of private clients within a (Swiss) financial institution.
  • Experience in onboarding clients (private clients and legal entities) and familiarity with the Swiss banking regulations and onboarding documents, in particular CDB 20.
  • You have a demonstrated consultative mindset and analytical skills, mixed with a high level of attention to detail and accuracy with a hands-on mentality.
  • Excellent communication skills in spoken and written form in English.

Our Offer

Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy, collaboration, and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

Sygnum offers a comprehensive package of benefits for all team members, including:
  • Attractive combination of market salaries and entrepreneurial incentive scheme.
  • Flexible/Work at home policies.
  • Professional development via Mentoring and Buddy programs.
  • One-month fully paid sabbatical for every five years of continuous employment.

If you are passionate about the potential of blockchain to share Future Finance and your profile is a good fit for this position, please send us your CV today #J-18808-Ljbffr

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