IT Support Engineer

vor 1 Tag

Volketswil, Schweiz TN Switzerland Vollzeit

We’re searching for an IT Support Engineer to join our IT team based in Zurich, Switzerland

About PureGym:

Founded in 2009, the PureGym Group is one of the largest gym operators in Europe and provides high-quality, low-cost fitness facilities. The Group has more than 2 million members across 500+ gyms and holds market leading positions across the UK, Denmark, and Switzerland. By providing quality gyms at affordable prices, and where everybody is welcome, we help more people in more places live healthier lives.

The Role

In this role, you'll be acting as 1st line support for the Zurich office and wider business, helping to provide office-based technical support across all infrastructure technologies for the website and the mobile app for PureGym Group. You will be the main escalation point in Zurich for support for our end users.

Key Responsibilities:

  1. Assisting and supporting the on-site Zurich office stakeholders and execs with their IT needs.
  2. Supporting the business's IT needs across all functions and technology platforms.
  3. On-site escalation for the teams based in the Zurich office, occasionally helping London and Copenhagen teams.
  4. OS and hardware support across multiple platforms.
  5. Communication application support such as Microsoft Teams, AudioCodes, etc.
  6. MFP printers, audio-visual meeting rooms, and other device support.
  7. Supporting a broad range of applications on multiple platforms such as SaaS, PaaS.
  8. Working closely with third-party support functions to ensure the best possible end-user experience, updating and creating knowledge-base documentation, challenging processes, and acting as an escalation point between parties.
  9. Communicating with staff to keep them informed of incident progress.
  10. Entering all work as service tickets, including walk-ups and management of the IT Operations ticket queue.
  11. From time to time, other IT support tasks and project work will be defined on an ongoing ad-hoc basis.

The Person

  1. 4+ years’ experience in an IT support function working within a modern Microsoft 365 environment.
  2. Fluent in both English and German languages.
  3. Strong stakeholder engagement skills with a service-focused approach. Ability to engage with stakeholders at all levels.
  4. Ability to manage their own time on a day-to-day basis, considering daily support needs and project work.
  5. Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  6. Ability to work independently on own initiative while recognizing the need to be a team player.
  7. Ability to manage and coordinate changing priorities, understanding what good looks like and capable of multi-tasking.
  8. Strong communication skills tailored to the level of knowledge of the person whom you are dealing with at the time.
  9. A flexible approach to work duties and hours with the ability to attend other sites when necessary.
  10. Punctual and well-organized, able to manage multiple tasks.
  11. This is a hybrid working role, requiring a minimum of 3 days per week in our Zurich office.

Our Values

  1. Make a difference. Excite and inspire others. ‘Own it’ and be the best we can be.
  2. Stand Shoulder to Shoulder. Collaborate and share with each other. Include everyone and embrace uniqueness.
  3. Focus on the detail. Care about the little things. Have determination and resilience to get the job done.
  4. Play to Win. Improve and innovate – never get complacent. Challenge ourselves and each other. Celebrate our success.

** Please apply with your CV in English **

PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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