Manager Parts Repair Customer Services

We are a world‑leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer‑centric, and sustainable Engine‑focused MRO worldwide. Job Code: 9037 Manager Parts Repair Customer Services – Overview You will be accountable for leading the Parts Repair Customer Services team and oversee the commercial management of customers through the fulfilment of the relevant contractual obligations from parts induction to cash collection, and will be responsible for achieving the company’s revenue targets for the assigned customers in close coordination with your superior. Key Responsibilities Manage the daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning, and deputizing; assist with new account allocation and escalation of operational topics. Lead the Weekly Operations Meetings with Shop CoE / Workcentres, providing status updates on repair orders and ensuring timely communication to customers. Promote a customer‑centric attitude within the team, using a solution‑oriented approach to problem solving. Solve escalation issues and provide recommendations to the head of the business unit when required. Develop, improve, and revise account management processes in line with SR Technics strategies. Lead initiatives to identify waste, costs, and inefficiencies within the team or processes, and implement necessary changes. Promote information sharing within the team, towards customers and internal stakeholders. Monitor KPIs for the team and execute actions for improvement. Develop and coach the team in commercial aspects of the role. Manage repair orders to fulfil contractual obligations according to existing processes (e.g., 3rd‑party business, customer feedback, teardown process). Organise customer visits, including business review meetings, negotiations for upcoming orders, and clarification of contractual amendments. Key Qualifications Leadership and analytical skills with a solution‑based approach. Excellent communication and presentation skills. University bachelor's degree in engineering and/or business administration with a strong understanding of financial and commercial aspects. Technical knowledge of engine parts repair and overhaul processes and technology, including costing, pricing methodologies, and logistics within the Engine Parts repair services business. Core competencies in business economics, commercial affairs, financial modelling, or supply chain management. Significant (3+ years) experience in customer‑related and leadership positions in the MRO aviation industry if possible. A desire for continuous learning and self‑development. Strong commercial background with clear communication and presentation abilities. Ability to work under pressure, flexibility, creative thinking, and innovation. We Offer We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed to aid in everyday life and situations. Take a look at them on our website: www.srtechnics.com/careers/employee-benefits Application If you wish to apply to this position, kindly fill out the application form. For other inquiries please contact us at: globalrecruitment@srtechnics.com Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit. Contact: Magdalena Milenic, Talent Acquisition Specialist #J-18808-Ljbffr