Manager Parts Repair Customer Services
vor 3 Wochen
Company SR Technics is a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our mission is to safely power your flight. Position Manager Parts Repair Customer Services Location Zurich, Switzerland Employment Type Full‑time Seniority Level Mid‑Senior level Responsibilities Manage the daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning & deputizing, assist with new account allocation, escalation of operational topics, customer disputes, etc. Lead the Weekly Operations Meetings with Shop CoE / Workcenters to provide information on the status of repair orders in shop and communicate to the Parts Repair Customer Services team and customers. Promote a customer‑centric attitude within the team, fostering a solution‑oriented approach to problem solving. Solve necessary escalation issues and provide recommendations to the head of business unit if required. Develop, improve, and revise account management processes in accordance with SR Technics strategies. Promote continuous improvement and efficiency, leading initiatives to identify waste and costs within the team or processes and implement changes. Encourage information sharing within the team, towards customers and internal stakeholders. Monitor the KPIs for the team and implement necessary actions for improvement. Develop and coach the team in commercial aspects of the role. Manage repair orders to fulfil contractual obligations in accordance with existing processes (e.g. third‑party business, customer feedback, teardown process). Organize customer visits, including business review meetings, negotiations for upcoming orders, and clarification of contractual amendments. Qualifications Leadership and analytical skills with a solution‑based approach. Excellent communication and presentation skills. University bachelor’s degree in engineering and/or business administration with strong understanding of financial and commercial aspects. Technical knowledge of engine parts repair and overhaul processes and technology, strong knowledge of costing and pricing methodologies, and logistics within the Engine Parts repair Services business field. Core competencies in business economics, commercial affairs and financial modelling or supply chain management. Significant (3+ years) experience in customer‑related and leadership positions in the MRO Aviation Industry, if possible. Strong commercial background with strong communication and presentation skills. Ability to work under pressure, flexible, creative thinking and innovative. Seeks opportunities for continuous learning and self‑development. Benefits We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with your best interests in mind and is available for review on our website: www.srtechnics.com/careers/employee-benefits. How to Apply If you wish to apply to this position, kindly fill out the application form. Contact For other inquiries please contact us at globalrecruitment@srtechnics.com. Legal Note Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit. #J-18808-Ljbffr
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Manager Parts Repair Customer Services
Vor 5 Tagen
Zürich, Schweiz SR Technics VollzeitZurich - Work experience - Customer service, hotline- - Fulltime - Code: 9037- We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading,...
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Manager Parts Repair Customer Services
vor 2 Wochen
Zürich, Schweiz SR Technics Spain Vollzeit3 weeks ago | Be among the first 25 applicants Location Zurich, Switzerland Job Details Full-time | Code: 9037 | Customer service, hotline About the Company We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and...
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Manager Parts Repair Customer Services
Vor 3 Tagen
Zürich, Schweiz SR Technics Spain VollzeitWe are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer‑centric, and sustainable Engine focused MRO worldwide. Working...
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Manager Parts Repair Customer Services
vor 3 Wochen
Zürich, Schweiz SR Technics Spain VollzeitOverview We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer‑centric, and sustainable Engine focused MRO worldwide....
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Manager Parts Repair Customer Services
vor 1 Woche
Zürich, Schweiz SR Technics Spain Vollzeit3 weeks ago Be among the first 25 applicants Zurich | Work experience | Customer service, hotline | Fulltime | Code: 9037 We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us...
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Manager Parts Repair Customer Services
Vor 5 Tagen
Zürich, Schweiz SR Technics Spain Vollzeit3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Zurich Work experience Customer service, hotline Fulltime Code: 9037 We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation,...
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Manager Parts Repair Customer Services
vor 1 Woche
Zürich, Schweiz SR Technics Spain Vollzeit3 weeks ago Be among the first 25 applicants Zurich Work experience Customer service, hotline Fulltime Code: 9037 We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our...
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Manager Parts Repair Customer Services
vor 3 Wochen
Zürich, Schweiz SR Technics Spain Vollzeit1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Zurich Work experience Customer service, hotline Fulltime Code: 9037 We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation,...
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Manager Parts Repair Customer Services
vor 2 Wochen
Zürich, Zürich, Schweiz SR Technics Vollzeit CHF 80'000 - CHF 120'000 pro JahrZurichWork experienceCustomer service, hotlineFulltimeCode: 9037We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most...
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Parts Repair Customer Service Manager
Vor 7 Tagen
Zürich, Schweiz SR Technics Spain VollzeitA leading MRO service provider in Zurich, Switzerland, is seeking a Manager Parts Repair Customer Services to lead a dynamic team. The ideal candidate will have strong leadership skills, a Bachelor's degree in engineering or business, and over 3 years of experience in the aviation MRO sector. The role involves overseeing daily operations, enhancing customer...
