Become a professional Customer Success Manager

vor 1 Tag

Kloten, Schweiz TN Switzerland Vollzeit

Become a professional Customer Success Manager (f/m/d) - Switzerland - powered by SAP Academy, Zürich-Flughafen

Client:

SAP

Location:

Switzerland

Job Category:

Customer Service

Job Reference:

982b8f6c4557

Job Views:

9

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Please note that this is a pipeline/evergreen job posting thus, candidate feedback may take longer than usual. The official recruitment begins August 2024. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2025. We will host info sessions about the Program in the months ahead.

Who you’ll become

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

Your responsibilities will include:

  1. Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, enhancing your support into the CSM role.
  2. Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  3. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.

What you bring

2-5 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.

Experience advising or driving complex global transformations.

Strong communication skills including fluency in English and German, other local languages are a plus.

Proficient interpersonal skills including curiosity, effective listening skills, professional presence, and empathy.

Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.

Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025. *Dates are subject to change as planning is finalized.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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