Head of Quality Zurich, Switzerland
vor 1 Monat
Nexxiot is digitalizing freight asset management with technology that now oversees the world’s most extensive network of connected intermodal containers and railcars.
Clients gain access to unparalleled real-time data, which streamlines fleet management and automates logistics processes. Nexxiot devices, built for resilience, withstand extreme conditions and provide long-term, detailed insights into cargo events, including impacts, delays, safety and security incidents, and loading activities.
Based in Zurich, Switzerland, Nexxiot’s influence extends globally. Our team, comprised of industry experts, operates from offices in Europe and North America and maintains a presence in a majority of depots, ports, and rail yards.
To learn more about how Nexxiot is leading the value generation for the rail industry, please visit www.nexxiot.com.
Job Overview:We are seeking an experienced Head of Quality to lead and enhance our quality initiatives for both hardware and software as we scale our full-stack IoT solutions. This senior role will oversee a comprehensive quality program spanning hardware, cloud services, and software, ensuring the highest standards are met at every level of product delivery. This position is essential for driving continuous improvement, ensuring regulatory compliance, and delivering exceptional product reliability and customer satisfaction.
The Head of Quality will manage four key functions:
- Quality Management Aftersales
- Quality Management Supplier
- Quality Management Design & Development Software/Cloud
- Quality Management Systems
- Leadership & Strategy: Define and execute a robust quality management strategy that aligns with the company's goals and supports the cross-functional requirements of hardware and software teams.
- Establish Quality Setup: Develop and implement quality frameworks, processes, and best practices within the team, ensuring a proactive approach to maintaining and enhancing product quality.
- Process Implementation: Support functions across the company optimizing internal processes to improve overall efficiency.
- Digitization of Quality Management: Lead the digitization of Quality Management processes, integrating digital tools and platforms to streamline quality data collection, analysis, and reporting for real-time insights.
- Quality of Fleet Supervision: Oversee and monitor the quality of the deployed IoT fleet, addressing performance, reliability, and field quality issues through data-driven insights and continuous improvement.
- Establish KPI-based Reporting: Implement a KPI-driven reporting system to monitor and communicate quality metrics across the organization, providing transparent updates to executive leadership and stakeholders.
- Regulatory Compliance and Standards: Establish and maintain corporate-level quality policies, procedures, and standards to ensure the company meets all regulatory requirements and quality benchmarks.
- End-to-End Quality Oversight: Oversee a multi-approach quality strategy across all product stages, from design and development to market release and aftersales.
- Quality Management (QM) Aftersales: Responsible for overseeing aftersales quality, ensuring rapid, effective responses to quality issues, field failures, and customer feedback.
- QM Supplier: Responsible for managing supplier quality processes, including qualification, audits, and supplier performance tracking.
- QM Design and Development (Software / Cloud): Participate in the initial stages of product design and development to ensure quality considerations are integrated from the beginning.
- QM Systems: Responsible for implementing and maintaining the Quality Management System (QMS) in line with industry standards.
- Cross-functional Collaboration: Work closely with R&D, Operations, and Customer Support to embed quality principles into the entire product lifecycle.
- Continuous Improvement: Establish continuous improvement processes across all functions.
- Risk Management: Develop and oversee FMEAs, root cause analysis, and risk assessment practices.
- Training & Development: Foster a quality culture through training, mentoring, and development initiatives across the organization.
- Performance Tracking: Develop and monitor KPIs to assess quality performance across all areas.
- Lean & Six Sigma Implementation: Drive Lean and Six Sigma methodologies across all quality functions.
- Analytical Thinking: Ability to dissect complex systems and processes to identify potential quality issues.
- Attention to Detail: A meticulous approach to ensuring products and services meet high-quality standards.
- Leadership: Strong leadership skills to inspire, manage, and align teams towards continuous improvement.
- Problem Solving: Proactive in identifying quality challenges and adept at developing innovative strategies.
- Collaborative Mindset: Encourages cross-functional teamwork and open communication.
- Positive Attitude: Approaches challenges with optimism and resilience.
- Communication Skills: Clear, transparent, and open communication.
- Decisiveness: Confidence in making timely and informed decisions.
- Accountability: Owning both successes and failures.
- Education: Master’s degree in Electronics, Quality Management, or a related field preferred; Bachelor’s degree required.
- Professional Experience: 8+ years of experience in quality management or comparable functions, with at least 3 years in a senior leadership role.
- Demonstrated experience leading large teams within complex organizations.
- Data-driven approach, with expertise in using data analytics to inform quality decisions.
- Lean Six Sigma certification highly preferred.
- Experience in the digitization of Quality Management processes.
- Industry Standards: Familiarity with industry standards such as ISO 9001, ISO 27001.
- Language skills: Fluent speaking and writing in English.
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