CAR-T Cell Therapy Coordinator
Vor 2 Tagen
Overall purpose of the role
The CAR-T Cell Therapy Coordinator (CTC) is responsible for facilitating the patient and the cell journey and ensuring they are synchronised. He/she is the main point of contact for the cell laboratory personal in treatment centres, which are critical stakeholder in the CAR-T journey. The CTC provides day to day support and case management to ensure smooth service delivery and facilitate cell logistics and a best-in-class customer experience through the CAR-T process.
Role description
- As member of the local CAR-T medical team, to make the link between commercial operations and medical affairs
- To support certified CAR-T sites on a patient-level, acting as the main point of contact for the cell therapy nurses and other relevant stakeholders (apheresis team, pharmacist, treating physician etc.)
- To facilitate the patient and the cell journey and ensure they are synchronised
- To provide day to day support and case management to ensure smooth service delivery and facilitate cell logistics
- To support the onboarding of the treatment site and relevant stakeholders on the order management IT platform
- To address special situations by routing to appropriate Janssen stakeholders
- Contributes to the Medical Leadership Team (MALTA) & Country Value Team (CVT) by sharing medical & operational CAR-T knowledge and insights from the field with the cross-functional team and herewith contributing to achieving aligned goals
Job responsibilities - Main activities / tasks
1. Local Medical Affairs team membership
- Act as a local CAR-T expert on CAR-T operations and logistics
- Direct any special situations to relevant local and regional stakeholders
- Ensure strong coordination with other MAF functions
2. Support to treatment centers for case management
- Supports the onboarding of the treatment site on the order management IT platform, ensuring the right stakeholders get the right information
- Collaborates with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations
- Supports patient enrolment by verifying completeness of information
- Assists the process from ordering, cell processing, cell transportation and delivery
- Collaborates with internal stakeholders to solve issues in ordering or manufacturing according to company policies
- Supports rescheduling and cancellations when needed
- Proactively communicates with sites, leveraging the IT platform, and addresses sites’ queries
3. Enable synchronisation of patient and cell journey
- Proactively checks and facilitates order processing by collaborating with Janssen stakeholders (Supply Chain, CAR-T centre of excellence, Customer service, CTAL)
- Coordinates cell pickup and delivery in collaboration with Supply Chain and based on site preferences
- Communicate frequently on cells status location and timelines
- Acts as primary point of contact with nurses for optimizing patient experience, e.g. provides patient materials as needed
- Liaises with Patient Engagement functions and supports local patient support programs where applicable
- Shares best practices on patient care coordination
4. Ensure positive customer experience
- Understands and adapts to customer preferences on ways of working such as mode and frequency of communication
- Collects and communicates issues / requests received from customer, coordinates triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or others
- Along with the CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved
- Organizes and provides (virtual) training for nurses on any relevant topic requested
5. Ensure operational performance and fulfilment of obligations
- Understands key supply chain processes, such as SC planning, delivery and enablement
- Confirms labelling and documentation requirements
- Coordinates with the CTAL and CAR-T EMEA COE to communicate site demands regarding manufacturing slot availability
- Ensures right information and support is provided for adverse event reporting
- Provide insights to COE lead and V2V lead into CAR-T operations to enable continuous improvement initiatives to cell collection and processing process
Accountabilities
- Be up to date with technical, medical and compliance-related training on CAR-T and myeloma
- Act in full compliance with relevant local and regional regulations and SOPs, in particular:
o Data privacy
o HCBI / promotional rules
o ATMP regulations
o Company SOPs
o PV
- Be ready to support any audit or inspection from local health authorities
- Support patient treatment by providing guidance and coordination with Janssen operations, verifying completeness and documentation of information, and addressing any unusual request by routing to local or regional stakeholders as needed
- Strong collaboration with local Cell Therapy Account Lead (CTAL)
- Collaborates within Janssen with:
o local medical, commercial, supply chain teams
o local Cell Therapy Account Lead
o local legal and healthcare compliance
o EMEA Centre of excellence, supply chain, quality, cell therapy operations
o Local Patient Engagement lead /functions
- Support to hospital sites:
o Primary contact: Nurse coordinator, apheresis & cell lab team, pharmacist
o Secondary contacts: CAR-T physician, CAR-T team, IT, hospital manager
Full compliance with J&J Credo and HCBI principles to preserve trust and reputation towards HCP and patients using the products
Qualifications
- Scientific degree: Medical Doctor, Pharmaceutical or Natural Science University degree (with MD/PhD being an additional asset)
- Minimum 3-5 years of prior experience in customer facing role, ideally in a hospital (e.g., patient care coordination) or working with hospitals (e.g. customer service or local trial management)
- Experience working with multiple internal stakeholders
- Experience working in a transplant unit is a plus
- Cell therapy experience is a plus
- Supply chain experience is a plus
- Language: German (fluent), English (fluent), French is a plus
- E2E thinking and business acumen
- Service orientation
- Effective collaboration and strong networking skills
- Effective communicator with strong influencing skills
- Ability to navigate complex settings that involve multiple stakeholders
- High learning agility and open mindset for change – ability to act to “make things happen” while operate within agreed frame
- Detail-oriented in managing process
- Understanding of data privacy and pharma compliance rules
- Awareness of, and adherence to, Johnson & Johnson Credo values, policies and SOPs
- Proven ability to establish and cultivate key relationships
- Proven ability to manage complex settings that involve multiple stakeholders and the ability to interact with medical and administrative officials
-
Car-t Cell Therapy Coordinator
Vor 3 Tagen
Zug, Schweiz Johnson & Johnson VollzeitOverall purpose of the role The CAR-T Cell Therapy Coordinator (CTC) is responsible for facilitating the patient and the cell journey and ensuring they are synchronised. He/she is the main point of contact for the cell laboratory personal in treatment centres, which are critical stakeholder in the CAR-T journey. The CTC provides day to day support and case...
-
Cell Therapy Account Manager
vor 5 Monaten
Zug, Schweiz Johnson & Johnson VollzeitWe are part of the Johnson & Johnson family of companies, one of the largest healthcare companies in the world. At Janssen Switzerland, we are all working together towards one big goal. We are working together to make cancer a thing of the past - that's a promise! An exciting task that we pursue with passion. The great thing is that we also have fun doing...
-
Cell Therapy Account Manager
vor 5 Monaten
Zug, Schweiz Gilead Sciences VollzeitFor Current Kite Pharma Employees and Contractors: Please log onto your Internal Career Site At Kite we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and...
-
Diplomate in Nursing Care
vor 3 Wochen
Zug, Zug, Schweiz Care21 VollzeitJob DescriptionOur client, a regional hospital in central Switzerland, offers a unique opportunity for a Dipl. Pflegefachfrau to join their team. With a modern infrastructure and a wide range of medical services, our client provides excellent care for patients from the region and beyond.ResponsibilitiesPlan, implement, and monitor dialysis therapy for...
-
Clinical Research Associate Lead
vor 1 Monat
Zug, Zug, Schweiz PSI VollzeitJob SummaryPSI is seeking a highly skilled and experienced Lead Clinical Research Associate to join our team. As a key member of our clinical operations team, you will be responsible for overseeing the coordination and execution of clinical trials, ensuring compliance with regulatory requirements, and providing guidance to junior team members.Key...
-
Clinical Research Associate Lead
vor 2 Wochen
Zug, Zug, Schweiz PSI VollzeitJob SummaryThe Lead Clinical Research Associate will be responsible for coordinating investigator/site feasibility and identification, as well as study startup. This role will also involve monitoring project timelines and patient enrollment, implementing corrective and preventive measures as needed.Key ResponsibilitiesCoordinate investigator/site feasibility...
-
Clinical Research Associate Lead
Vor 6 Tagen
Zug, Zug, Schweiz PSI VollzeitJob OverviewAt PSI, we are seeking a highly skilled Clinical Research Associate Lead to join our team. This role will be responsible for coordinating investigator/site feasibility and identification processes, as well as study startup.Key ResponsibilitiesCoordinate investigator/site feasibility and identification process, as well as study startup.Monitor...
-
Lead Clinical Research Associate.
vor 4 Monaten
Zug, Schweiz PSI VollzeitJob Description Coordinates investigator/ site feasibility and identification process, as well as study startup. Monitors project timelines and patient enrollment, implements respective corrective and preventive measures. Reviews monitoring visit reports for all visit types and ensures reporting compliance of the Monitors in the region. Manages...
-
Clinical Research Associate Lead
Vor 7 Tagen
Zug, Zug, Schweiz PSI VollzeitJob Title: Clinical Research Associate LeadJob Summary:We are seeking a highly skilled Clinical Research Associate Lead to join our team at PSI. The successful candidate will be responsible for coordinating investigator/site feasibility and identification process, as well as study startup. They will also monitor project timelines and patient enrollment,...
-
Clinical Research Associate Lead
vor 1 Woche
Zug, Zug, Schweiz PSI VollzeitJob Title: Clinical Research Associate LeadJob Summary:We are seeking a highly skilled Clinical Research Associate Lead to join our team at PSI. The successful candidate will be responsible for coordinating investigator/site feasibility and identification processes, as well as study startup. They will also monitor project timelines and patient enrollment,...
-
Sales Coordinator Pharmacy
vor 2 Monaten
Zug, Schweiz Kenvue VollzeitDescription Kenvue is currently recruiting for: **Sales Coordinator Pharmacy (German speaking) (M/F/d)** This position reports to Head of Pharmacy and is based in Zug, Switzerland. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands -...
-
Administrative Coordinator
vor 5 Monaten
Zug, Schweiz Gilead Sciences VollzeitFor Current Gilead Employees and Contractors: Please log onto your Internal Career Site At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies...
-
Zug, Zug, Schweiz PhysioMatch VollzeitJob Title: Physiotherapist - Modern Practice with Mountain ViewJob Description:We are seeking an extroverted and motivated physiotherapist to join our team at a rehabilitation center/physiotherapy practice with several locations in Central Switzerland. Our facilities are well-equipped and offer various specializations within physiotherapy, working closely...
-
Zug, Zug, Schweiz PhysioMatch VollzeitPhysiotherapist OpportunityWe are seeking an extroverted and motivated physiotherapist to join our team in a well-equipped rehabilitation center with several locations in Central Switzerland.The center offers various specializations within physiotherapy and works closely with clinics and other secondary care facilities in the area, providing plenty of...
-
TA Head-Oncology, Global Real-World Evidence
vor 2 Wochen
Zug, Schweiz GSK VollzeitSite Name: USA - Pennsylvania - Upper Providence, Switzerland - Zug, UK – London – New Oxford Street, Zug House Posted Date: Oct 3 2024 Position Summary: The Global Real-World Evidence & Health Outcomes Research Therapy Area Head Oncology will be the overall leader of the non-interventional data generation team for the Oncology therapy area....
-
Zug, Schweiz PhysioMatch VollzeitPhysiotherapist – modern practice with mountainview Function description Would you like to look at the mountains from your treatment room? For a rehabilitation center/physiotherapy practice with several locations in Central Switzerland, we are looking for an extroverted and motivated physiotherapist. Both facilities are very well-equipped...
-
Enterprise Architect
vor 1 Monat
Zug, Zug, Schweiz AMAG Group AG Vollzeit{"h1": "Enterprise Architect / EAM Coordinator", "p": "Wir suchen einen erfahrenen Enterprise Architect / EAM Coordinator, der unsere IT-Landschaft in die Zukunft führt. Als treibende Kraft hinter einem konsistenten und zukunftsfähigen Enterprise Architecture Management (EAM) bist du verantwortlich für die strategische Planung, Governance und...
-
Brand Manager Switzerland
vor 5 Monaten
Zug, Schweiz Apellis Pharmaceuticals Vollzeit**Position**: Brand Manager Switzerland & Austria **Reports to**:Country Lead AT/CH / dotted line -Brand Lead DACH **Location**: remote Switzerland **About Apellis**:Apellis Pharmaceuticals, Inc. is a global biopharmaceutical company that is committed to leveraging courageous science, creativity, and compassion to deliver life-changing therapies. Leaders...
-
Zug, Zug, Schweiz PhysioMatch VollzeitJob Opportunity for PhysiotherapistWe are seeking an extroverted and motivated physiotherapist to join our team at a rehabilitation center/physiotherapy practice in Central Switzerland.The practice has several locations and is well-equipped, offering various specializations within physiotherapy. We work closely with clinics and other secondary care...
-
Zug, Zug, Schweiz Deciphera Pharmaceuticals VollzeitJob DescriptionDeciphera Pharmaceuticals is seeking a highly skilled Associate Director, Market Access – International, France/Italy Cluster to join our team. As a key member of our market access team, you will be responsible for developing and executing market access strategies for our products in France and Italy, with the potential for additional...