Custody Management Services Representative-Senior Associate

Vor 2 Tagen


Zürich, Schweiz State Street Vollzeit

Who we are looking for
A Senior Associate in Custody Management Service Representative who can independently support our team in Zurich regarding client-related matters.

Why this role is important to us
The team you will be joining is part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration, and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity, and real estate, SSGD’s tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Senior Associate in Custody Management Service Representative you will:

  1. Independently act as a point of contact for operational activities and client inquiries.
  2. Monitor and oversee the performance of Shared Service teams/Operations as it relates to the overall service delivery for the client.
  3. Ensure prompt follow-up on exception situations and facilitate timely problem resolution to mitigate risk to the corporation and deliver excellent service to the client.
  4. Independently deliver highly valued services to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services.
  5. Independently display and provide expertise in functional and technical knowledge across multiple disciplines, attending training as required.
  6. Proactively share and promote new ideas to support process improvements and changes to team processes.
  7. Be accountable for quality, accuracy, and timeliness of results.
  8. Ensure the team is achieving accuracy and meeting pre-determined deadlines.
  9. Estimate personnel needs, assign work, oversee short-term deliverables, and coordinate workflows.
  10. Apply the 'risk' escalation chain matching the context/policy (e.g., operational issues to managers and suspicious transactions to Compliance representatives).
What we value

These skills will help you succeed in this role:

  1. Strong team player with independent customer service, organizational, and problem-solving skills.
  2. Comfortable taking on responsibility and accountability in independently resolving problems in a complex environment while working accurately and meeting tight deadlines.
  3. Strong communication skills - there is a significant amount of interaction with clients, senior management, and other key stakeholders.
  4. Strong technical, critical thinking, and creative thinking skills while anticipating critical risks and exposures and facilitating mitigation.
  5. Ability to work accurately to tight deadlines.
  6. Proactivity and ability to work independently and as part of a team.
Education & Preferred Qualifications
  1. Successfully completed university degree or similar educational background.
  2. Several years of financial services experience, ideally with custody exposure and knowledge of financial market activities and transactions.
  3. Fluency in English and German; French language skills are beneficial.
  4. Excellent working knowledge of MS Office suite including Word, Excel, and PowerPoint.

About State Street
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans among other perks. You’ll have access to a flexible Work Program to help you match your needs. Our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility
We truly believe our employees’ diverse backgrounds, experiences, and perspectives are powerful contributors to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, a matching gift program, and access to employee networks that help you stay connected to what matters to you.

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