Field Service Manager-Geneva
Vor 5 Tagen
Career Opportunities with Satellites Unlimited
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Satellites Unlimited, LLC is a regional service provider in the paid satellite tv industry. We are an employee-owned organization that has consistently enjoyed success throughout our 30-year history.
The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services provided to DISH Network customers in a safe and values-driven environment.
Essential Duties and Responsibilities:
- Must possess the ability to motivate and build a winning culture on a team.
- Train, develop, coach, and mentor team members to become high-performing technicians.
- Follow specified work processes and standardization while building a winning culture.
- Demonstrate a high level of competency in upselling products and services while on-site in the customer's home.
- Identify and address any issues that may impact employee satisfaction and retention.
- Ability to lead a team that consistently results in “extremely satisfied” customers.
- Conduct performance review meetings, coach employees about work-related issues and job performance opportunities, monitor employees' work levels and review work performance.
- Provide technical troubleshooting and support to technicians.
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety.
- Conduct technician team load-out meetings.
- Complete van inspection, maintenance, and cleaning.
- Investigate accidents or injuries and prepare reports of findings.
- Maintain a safe work environment by following safe practices and adhering to safety policies.
- Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length.
- Must be able to work in tight spaces, including attics and crawl spaces.
- Must be able to work outside in all weather conditions.
- Must be able to stand for extended periods of time.
Position Requirements/Preferred Skills:
- 3+ years managing service/repair personnel.
- Strong communication skills including the desire to develop and lead teams.
- Hands-on field technical experience considered a plus.
- Ability to manage/prioritize multiple tasks/projects.
- Excellent communication skills (oral, written, and presentation).
- Demonstrate effective computer and technology skills.
Additional Benefits For All Full-Time Team Members
- Insurance Benefits including medical, dental, vision.
- Short-term and long-term disability.
- Access to 24/7 TELADOC Services.
- 401(k) retirement plan with 24/7 access to MyPlanConnection App.
- Performance bonus upon meeting certain company metric goals.
- Employee Stock Ownership Program allocates shares to every team member.
- Paid Vacation of 10 days in the first year.
- Incredible Rewards and Recognition Program.
- Promotional Opportunities available.
- Ongoing training and development.
- Employee Assistance Program available.
- Tuition Reimbursement up to $3,000 per calendar year.
Compensation
The base salary is $54,000 with an additional annual bonus potential of up to $27,400.
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