Customer Service Assistant – Export/Import

vor 4 Wochen

Neuenburg, Schweiz OLM Consultants Vollzeit
About The Company

The company is a leading player in the tooling industry, recognized for its expertise, high-quality products, and strong commitment to innovation. Headquartered in Neuchâtel, the company operates on an international scale with a team of 150 employees.

The company fosters a collaborative and dynamic work environment, emphasizing excellence, teamwork, and customer satisfaction. Employees are encouraged to grow within a supportive, family-oriented structure that values integrity and sustainability.

Your Role

As a Customer Service Assistant – Export/Import, you will be responsible for managing international and Swiss client orders, handling export and import documentation, and ensuring seamless communication between customers and logistics partners. You will also work closely with the internal teams to maintain high standards in customer service and sales administration.

Key Responsibilities
Order & Export/Import Management
  1. Process customer inquiries, offers, and orders
  2. Issue invoices and export documentation, liaising with freight forwarders
  3. Plan and track shipments, ensuring customers receive timely updates
Customer Relations
  1. Manage international customer communication (email & phone)
  2. Provide technical and commercial support on products
  3. Handle shipment errors and ensure prompt resolution
Sales & Logistics Coordination
  1. Work with production and shipping teams to meet delivery deadlines
  2. Monitor order reservations and BI tracking
  3. Maintain customer and freight forwarder records
Shipping & Packaging
  1. Oversee shipment tracking and quality control
  2. Negotiate and secure the best transport rates with logistics providers
Support & Continuous Improvement
  1. Ensure compliance with quality, environmental, and safety standards
  2. Contribute to process optimization and overall customer service KPIs
Ideal Profile
Education: Commercial diploma (CFC) or equivalent business/technical training
Experience: Minimum 5 years in export/import management
Industry Background: Experience in the regional tooling sector preferred; experience in companies like Victorinox is a plus
Languages: French (native), English & German (B2 minimum); Spanish or Italian is a plus
Technical Skills: Proficiency in MS Office & ERP systems (ProConcept is a plus)
Soft Skills
  1. Structured, methodical, and detail-oriented
  2. Customer-focused with strong communication skills
  3. Ability to manage priorities in a fast-paced environment
Additional Information
Location & Flexibility
  1. Candidates must be willing to relocate to the Neuchâtel canton
  2. EU or EFTA passport required (Swiss work permit can be arranged under certain conditions)
Career Growth & Training
  1. This position does not include management responsibilities
  2. No promotion opportunities in this role
  3. Comprehensive onboarding program, including:
  4. HR introduction day (company presentation, team lunch, site visit)
  5. Meetings with different departments to understand company operations
Working Hours
  1. 40 hours per week
Why Join?
  1. A well-established company with strong values
  2. Competitive salary & performance-based bonus
  3. Flexible working hours & 5 weeks of vacation (6 weeks from age 50)
  4. A dynamic international environment with a family-oriented culture
  5. Remote work possible when needed (not regular)
Interested? Apply now #J-18808-Ljbffr

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