Area Parts Supervisor

Vor 4 Tagen


Luzern, Luzern, Schweiz Tesla, Inc. Vollzeit
Area Parts Supervisor (m/w/d) - Switzerland (location flexible in Switzerland)

Job Category: Supply Chain

Location: Cham

Req. ID: 226635

Job Type: Full-time

What to Expect:
Our Parts Team plays a critical role in our service operations, offering fundamental support to both Technicians and customers. Together they constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.

Parts Supervisors (m/f/d) are the front-line leaders of our parts operation. They act as brand ambassadors, delivering exceptional experiences to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

We hire leaders who want to run a service parts business and be a part of our critical mission to accelerate the world's transition to sustainable energy.

Our parts Supervisors (m/f/d) consistently deliver excellent results across both people's leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

We offer:

  • Career Development and Training: Opportunity for personal and professional growth through regular performance reviews, targeted training measures, and further education opportunities.
  • Corporate Culture: Immerse yourself in our inspiring corporate culture, where innovation, teamwork, and passion are at the forefront.
  • Innovative Projects and Technologies: Work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy.
  • Benefits and Additional Perks: Competitive salary and benefits package, including Tesla stock or a cash award, access to our corporate benefits program, 25 days of vacation, and a 13th-month salary.
  • Great Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by great spirit and excellent teamwork.

What You'll Do:

  • Support Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.
  • Monitor performance consistently and be responsible for quality within your team, motivating, leading, and inspiring the team in continuous improvements and efficiencies.
  • Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching.
  • Ensure that parts standards and available procedures are up-to-date and compliant, accurately recording parts transactions and data into the system.
  • Manage complex escalations together with your team, confidently resolving and defusing difficult conversations.
  • Accountable for end-to-end completeness of inventory from receiving to fulfillment and invoicing/consumption.
  • Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management.

What You'll Bring:

  • Experience as a Lead Service or Parts Advisor in a customer-facing industry role is preferred.
  • Proven ability to lead by example and innovate with processes and efficiencies.
  • Analytical ability to understand and impact key performance indicators and initiative to fix problems when they arise.
  • Interest in developing as a people manager and continuously growing by actively learning and building trust.
  • Ability to adopt and adapt quickly to new technology and systems.
  • Effective communication skills in English, with German or French language skills required.
  • Must have and maintain a valid driving license and safe driving record, with the ability to travel >=80% within the supervisory/region accountable.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state or local laws.

Tesla is also committed to providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

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