Field Services Engineer Telco
Vor 5 Tagen
Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.
Position OverviewWe are looking for a Field Services Engineer Telco to join our team in the Lucerne region.
Available Positions: 1 position
Job Type: Permanent
Job Ref. Number: Field 030424
General Aim of the Position- Install/integrate and maintain telecommunication and infrastructure equipment in the wireless and wireline networks within the assigned geographical area.
- Daily travel to customers’ network sites to perform tasks in the areas of fulfilment, assurance, and preventive maintenance.
- Participate in on-call service rota.
Assurance- Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA.
- Use the available tools and perform measurements to isolate and fix the faults.
- Replace faulty equipment parts and perform functional tests to validate the troubleshooting results.
- Implement temporary solutions whenever appropriate to help faster service restoration.
- Log all actions and update the current status into the trouble ticketing tools.
- Follow the spare part handling processes.
- Support risk assessment activities when required.
- Participate in 24x7 on-call rota.
- Implement work orders, perform equipment installation, activation, site integration, and testing within the defined SLA.
- Record the implementation results into the corresponding tools, fill in service reports.
- Activate the services and changes in the network together with NOC and/or customer DSS.
- Notify and update NOC and/or customer DSS with the status of the changes during implementation.
- Evaluate the security risks and impacts of implementing the changes.
- Perform a rollback plan and invoke Fault Management or other interface processes when appropriate.
Preventive Maintenance- Perform preventive maintenance activities within the defined SLA.
- Follow the preventive maintenance guidelines.
- Resolve any issues and deficiencies found on site, including those discovered during site visits.
General Responsibilities- Maintain network and end customer documentation.
- Request site access, escort, and supervise third-party personnel on the sites when needed.
- Support the Field Technician for complex tasks.
- Be a member of project teams within Field Services.
Key Performance Indicators (KPI)- Willingness to travel on a daily basis.
- Solid understanding of security and safety rules and standards.
- Not afraid to climb on masts and towers.
- Willingness to continuously expand technical know-how.
- Flexibility to work in a very dynamic environment.
Education- Recognised apprenticeship in the electrical or telecom area (e.g., electrician, electronician, multimedia technician, etc.).
- Advanced education in telecom technologies (e.g., telematician) is an advantage.
Experience- Several years of experience as a telecommunications engineer.
- Experience in data and voice communications, wireline or wireless is an advantage.
Language- English: mandatory (oral & written).
- Regional language: mandatory (oral & written).
Other- For wireless works, no suffering from vertigo (climbing on masts, ascending ladders, and working on rooftops).
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