Ticketing Customer Relations Coordinator
Vor 3 Tagen
Ticketing Customer Relations Coordinator Department: Ticketing, Hospitality & Stadium Revenue Employment Type: Permanent - Full Time Location: Zurich Description As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry. Join the team and support us on our mission. THE POSITION Support the Customer Relationship Management sub-teams in delivering General Public and Group Sales ticketing strategy, requirements management, communication, and customer service solutions Manage documentation (drafting, reviewing, translating) Coordinate meetings (booking, minute-taking, note distribution) Maintain CRM document archives Facilitate communication among team members and with stakeholders Perform back-office ticketing system tasks Participate in benchmarking activities and contribute to ticketing strategy development Deliver high-quality customer care to General Public and/or Group Sales customers via various channels Support the creation and distribution of one-to-one and mass communications, as well as ticket sales collaterals, to optimize customer communication, drive sales, and minimize inquiries Support the gathering and management of customer requirements Support the definition and implementation of sales channel requirements, including user acceptance testing and reporting Conduct thorough debriefing activities and compile comprehensive debrief documents, including lessons learned YOUR PROFILE We work hard at FIFA. We are dedicated, ambitious and innovative. And we respect our values. Always. For all roles, we seek talented people with an entrepreneurial spirit and a global mindset. The specific competencies we require for this position are: Customer Service and solution orientated Excellent communication and interpersonal skills Ability to be flexible, proactive and adopt an innovative mindset Capability to multi-task under pressure and set priorities Motivated team player with strong organizational skills Enjoy working in a multi-national team Creative approach to problem solving Good numeracy Fluent in English Proficiency in MS Office Suite Availability to travel internationally and participate in onsite ticketing operations PERKS & BENEFITS The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters. Alongside that privilege, we also offer some extra perks and benefits: Health and fitness: Regular football sessions for all abilities, plus on-site gym. Home office: Up to two days of home office per week if work permits and home office allowance for all. Language courses: Offered to all staff to aid personal and professional growth. Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it. Pension: Flexible pension benefits with generous employer contributions. Relocation assistance: A dedicated team will be on hand to support your relocation. Sustainability: We support all employees using public transport. Vacation: Maintain a healthy work/life balance with a generous vacation allowance. Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners. #J-18808-Ljbffr
-
Zürich, Schweiz Fédération Internationale de Football Association VollzeitA global sports organization in Zurich is seeking a Ticketing Customer Relations Coordinator. The role involves supporting ticketing strategies, managing documentation, and delivering exceptional customer service. Ideal candidates should possess excellent communication skills and a proactive attitude while being able to perform under pressure. The position...
-
Zürich, Schweiz Scout24 VollzeitA dynamic digital marketplace company in Zurich is looking for a Coordinator Executive & Investor Relations. The ideal candidate will support the Chief Corporate Officer in various tasks, including board meeting preparations and investor events. A Bachelor's or Master's degree in relevant fields and first experience in Investor Relations are required....
-
Logistics & Customer Experience Coordinator
vor 2 Wochen
Zürich, Schweiz Vitamin Well VollzeitAn expanding beverage company in Zurich, Switzerland is seeking a Logistics and Customer Service Coordinator. You'll manage orders, ensure customer satisfaction, and coordinate logistics operations in a fast-paced environment. Ideal candidates have 1-2 years of relevant experience, fluency in German and English, and a structured, detail-oriented mindset. The...
-
Customer Data Coordinator
Vor 7 Tagen
Zürich, Schweiz Hays VollzeitCustomer Data Coordinator (m/w/d) Freiberuflich/in temporärer Festanstellung für ein Projekt Zürich Startdatum: sofort Referenznummer: /1 Diesen Job teilen oder drucken Aufgaben Pflege, Prüfung und Freigabe von Kundenstammdaten (HCPs, Apotheken, Spitäler, Grossisten) im ERP/CRM-System Verwaltung und fortlaufende Kontrolle von Kundenlizenzen inkl....
-
Customer Relations Specialist
vor 3 Wochen
Zürich, Schweiz Chubb Insurance Australia Limited VollzeitA leading insurance company in Zürich is seeking a Customer Relations Officer on a 12-month contract. The role involves providing superior customer service through policy interpretation and handling inquiries effectively. Candidates should have 12 months of experience in a customer service role and strong communication skills. This position promotes a...
-
Coordinator Executive
vor 2 Wochen
Zürich, Schweiz Scout24 VollzeitCoordinator Executive & Investor Relations (German Speaker) Full-time Company Description Welcome to SMG Swiss Marketplace Group AG We are a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products. A little bit about us to help ignite your imagination SMG Swiss...
-
Customer Relations Coordinator
vor 1 Tag
Zürich, Schweiz Johnson Controls Vollzeit**Ihre Aufgaben**: - Erstellen der Service-Rechnungen in der Deutschschweiz - Quartalsrechnungen der Serviceverträge - interne Arbeitsaufträge erstellen - Aktiver Telefonsupport und Weiterleitung der Kundenstörungen - Pflege der Kundenstammdaten - Monatlicher Abschluss und Kontrolle der Stundenabschlüsse unserer Servicetechniker - Aktualisierung der...
-
Coordinator Executive
vor 1 Woche
Zürich, Schweiz Scout24 VollzeitCoordinator Executive & Investor Relations (German Speaker)Full-timeCompany DescriptionWelcome to SMG Swiss Marketplace Group AG We are a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.A little bit about us to help ignite your imaginationSMG Swiss Marketplace...
-
Coordinator Executive
Vor 7 Tagen
Zürich, Schweiz Scout24 VollzeitCoordinator Executive & Investor Relations (German Speaker) Full-time Company Description Welcome to SMG Swiss Marketplace Group AG We are a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products. A little bit about us to help ignite your imagination SMG Swiss...
-
Customer Relations Officer
vor 3 Wochen
Zürich, Schweiz Chubb Insurance Australia Limited VollzeitCustomer Relations Officer (12 Month Contract) Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best...
