Information Technology Desktop Support
Vor 4 Tagen
Job Description:
Job Title: IT Desktop Support Technician
Job Type & Location: Onsite || Neuchâtel, Switzerland || Long-term extendable contract
Job Requirements:
Technical
- Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions.
- Experienced in Problem management.
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
- Experience with ticketing tools (ServiceNow / Remedy etc.).
Non-Technical
- Good customer management skills.
- Good in oral and written communication.
- Able to interact and work with customers at different levels.
- Driven and result-oriented.
- Passionate about the work.
- Ability to work independently or as part of a team.
- Ability to complete tasks effectively with minimal supervision.
- Must be available to work flexible work schedules.
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