Application Support Analyst, Geneva

Vor 3 Tagen

Genf, Schweiz TN Switzerland Vollzeit

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team

THE ROLE:

The Application Support Analyst will have a key role in customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, among other duties on our software solutions and platforms.

We operate in a hybrid work model: 3 days per week in office.

HOW YOU WILL CONTRIBUTE:

  1. Analyse, understand, and reproduce situations existing within Bottomline products.
  2. Define and request configuration and code solutions.
  3. Deliver high-quality technical directives.
  4. Follow-up, resolve or escalate cases using ITIL procedures.
  5. Track, describe, and update cases in our ITSM management system.
  6. Communicate clearly with different internal, third-party, and client teams.
  7. Manage multiple cases in parallel.
  8. Be part of a shared 24/7 OnCall rotation.

QUALIFICATIONS:

Knowledge & Experience

  1. Experience with Linux machine operating systems & scripting.
  2. Understanding of ITIL processes; ITIL 4 foundation certification would be a plus.
  3. Proficiency in SQL queries.
  4. Experience with Knowledge base management using KCS methodology.
  5. Knowledge of the Fintech environment would be an advantage but not required.

Personal Attributes

  1. Proven analytical and problem-solving abilities.
  2. Ability to effectively prioritize and execute tasks in a high-pressure environment.
  3. Exceptional customer service orientation.
  4. Experience working in a team-oriented, collaborative environment.
  5. To be rigorous, methodical, and organized.
  6. Sense of responsibility appropriate to the banking industry.
  7. Exceptional oral and written communication skills.
  8. Highly self-motivated and directed.
  9. Multi-tasking abilities.

Formal Education & Certification

  1. University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.

Languages

Fluency in English and German or Swiss-German is mandatory.

Only applications matching the required skills will be considered.

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