Techno-Functional Consultant-Taifun Billing| Zurich, Switzerland

vor 19 Stunden

Zürich, Schweiz Infosys Limited Vollzeit

Domain|Telecom|Billing & Financial Systems

Company

Requisition ID: 127079BR

Role: Techno-Functional Consultant-Taifun Billing

Technology/Skills: Telecom Billing Domain expertise, Taifun billing system, BMC-Remedy, JIRA and other Ticketing/Monitoring tools, PL/SQL, Shell Scripting, Java scripting

Location: Zurich, Switzerland

Your role

  • Interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.
  • Play a critical role in creating the high level design artifacts.
  • Deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.
  • Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
  • Co-ordinate with the teams to achieve the right outcome.

Required Experience

  • Strong working knowledge in Taifun Billing System and B2B billing in Telecom Domain.
  • Billing Domain knowledge is a must - Post-paid Billing, CDR flow, Rating Flow, bill generation, payments & Collections processing and journaling etc.
  • Good Knowledge of Taifun configuration.
  • Good Knowledge of operational tasks in Taifun Billing.
  • Strong experience in software/systems design and development work.
  • Service Management Experience in IT Telco Operations environment.
  • Knowledge of other Billing Applications like Kenan, Prepaid systems will be an added benefit.
  • Hands-on UNIX and familiarity with PL-SQL, Oracle Databases and Web Servers.

Responsibilities

  • Incident & Service Request Handling.
  • Coordination with Different teams and Vendors.
  • Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
  • Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.
  • Ensure all revenue streams are running correctly and any missing and errored out data is reprocessed in a timely manner to minimize any negative effects on NPS scores.
  • Operate with the Service Managers to ensure speedy resolution of incidents/problems and provide required detail for accuracy of reporting and post incident review.
  • Implement appropriate monitoring and alerting capabilities for proactive systems management.
  • Perform problem management to permanently fix issues.
  • Conduct systems and proactive preventative maintenance such as system reboots.

Required Skills

  • At least 8 years of IT experience, with strong working experience in Telecom Billing Domain.
  • Good knowledge of different application architecture, Remedy or Other Ticketing Tool, Monitoring tools.
  • Good knowledge in B2B billing, Data Model in Taifun and Functionality (Account Management, rating, discounting, bill generation, payments & Collections processing and journaling).
  • PL/SQL, Oracle (scripting knowledge in Procedures, Packages, Collections). Shell scripting.

Preferred Skills:

  • Knowledge of other scripting languages like Perl, Python will be an added benefit.

Personal Attributes:

  • High analytical skills.
  • A high degree of initiative and flexibility.
  • High customer orientation.
  • High quality awareness.
  • Excellent verbal and written communication skills.
  • High proactiveness.
  • Lean Agile mindset & Self Leadership.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next steps of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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