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Product Support Specialist
vor 4 Wochen
What you'll doWe are looking for a skilled Product Support Specialist to provide first and second level troubleshooting, incident resolution, and guidance on regulatory aspects of our solutions. This role requires expertise in regulatory and / or financial reporting, as well as strong analytical and problem-solving skills. The successful candidate will work closely with customers, product teams, and internal stakeholders to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes.Key ResponsibilitiesBusiness and Functional TroubleshootingProvide expert supportfor ourregulatory reportingproductsresolvingclientinquiries.Analyze and resolve functional issues by reviewing business rulesandconfigurations.Investigatediscrepancies in regulatory calculations andcollaborate with research and developmentteams tofind the bestsolution for customers.Collaborate with technical teams to ensure functional issues are addressed effectively.Customer Support OperationsManage and resolve customer inquiries related to the functional use of the product, ensuring adherence to SLAs.Guide customers on best practices for data mapping, report generation, and compliance validation.Collaborate with engineering teams to escalate and resolve criticalclientissues.Provide feedback to product teams on recurring functional issues and enhancement requests.Why we should decide on youBachelor’s degree in finance, Business Administration, Economics, or a related field, or equivalent experience.5+ years of experience in functional support, regulatory reporting, or financial software solutions.Knowledgeable of regulatory frameworks (FinRep, CoRep, Basel, IFRS, Local Regulatory Reporting).Experience working with financial reporting software and understanding business workflows.Analytical skills to troubleshoot functional issues and work with cross-functional teams to resolve them.Excellent written and verbal communication skills in English.Experience in a global, multi-time-zone environment is a plus.Key Skills & AttributesRegulatory & Business Expertise:Goodknowledge of financial regulations, compliance, and reporting standards.Problem Solving & Analysis:Ability to diagnose and resolve business and functional issues effectively.Customer Relationship Management:Strong ability to act as a trusted advisor for customers.Time Management & Prioritization:Ability to manage multiple priorities and escalations effectively.Collaboration & Communication:Ability to work cross-functionally with product, engineering, andother internalteams.Learning Agility:Willingness to stay up to date with changing regulatory requirements.Why you should decide on usLet’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.We provide you with the opportunity to take on responsibility and participate in international projects.In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication acrossall levels.Together we're better - meet your colleagues at our numerous team events.To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interviewRecognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.Are you interest ? Apply nowhttps://www.regnology.net/en/careers/Role ID : CS_2025_28About usRegnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.Any questions? Feel free to get in touch:recruiting@regnology.net #J-18808-Ljbffr
