Aktuelle Jobs im Zusammenhang mit Enterprise Service Manager - Zürich - Migros-Genossenschafts-Bund

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    vor 3 Wochen

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Enterprise Service Manager

vor 3 Monaten

Zürich, Schweiz Migros-Genossenschafts-Bund Vollzeit
Enterprise Service Manager (w/m/d) - Configuration ManagementDie Operations Technology innerhalb des Migros-Genossenschafts-Bundes erbringt eine Vielzahl von IT-Dienstleistungen für die Migros-Gruppe. Der Bereich Service Management bildet die Schnittstelle zwischen unseren IT-Dienstleistungserbringenden, Partner*innen und Unternehmen hinsichtlich IT-Service Management Fähigkeiten und den dazugehörigen Systemen. Was du bewegst
  • Als Process Owner (w/m/d) bist du Hauptansprechpartner*infür die Migros ITSM Prozesse und verantwortest die Asset & Configuration Management Disziplin
  • Du übernimmst die Verantwortung zur kontinuierlichen Weiterentwicklung und Optimierung in den Themen Governance, Prozess sowie Rollen
  • Du berätst unsere Business Partner*innen zum Thema Asset & Config. Management und du stellst die konforme operative Abwicklung (inkl. Führung Community of Practice und proaktive Kommunikation) sicher
  • Die Beratung der Fachbereiche, beinhaltet die Aufnahme, Analyse der Anforderungen - mit Ziel der Harmonisierung, Standardisierung - sowie die folgende Priorisierung und Umsetzung
  • Du unterstützt dein Umfeld bei der Weiterentwicklung der ITSM-Fähigkeiten, sowie dem Know-how Transfer untereinander im Team
Was du mitbringst
  • Bildung: Abgeschlossenes Studium (Uni/ETH, FH, HF)
  • Berufserfahrung: Langjährige Erfahrung mit IT-Service Management, agile Arbeitsweisen und / oder Projektmanagement in einer grossen IT-Landschaft und Konzernstrukturen
  • Als Koordinator*in hast du ein Flair für vernetztes Denken und die Fähigkeit verschiedene Vorhaben parallel voranzutreiben
  • Du bist lösungsorientiert und umsetzungsstark, dazu bietest du eine ausgeprägte kommunikative Fähigkeit (Getting Things Done)
  • Durch deine Erfahrung im ITSM und Configuration Management, sowie in der Rolle auf Enterprise Level beweist Du dein fundiertes Methodenwissen und wendest dies sicher an
  • In unserer Service Management Landschaft kannst du auf vorhandenes Service Management / ITSM / ServiceNow Wissen zurückgreifen
  • Deutsch (verhandlungssicher)
  • Englisch (sehr gute Kenntnisse)
  • Französisch (von Vorteil)
Was wir dir bieten
  • Mobil-flexibles Arbeitsmodell: Zeitliche und räumliche Flexibilität bei der Erfüllung der Funktion (als Orientierung 40% Home Office)
  • Mutterschaftsurlaub / Vaterschaftsurlaub: 18 Wochen Mutterschafts- und 4 Wochen Vaterschaftsurlaub
  • Freizeit- und Kulturangebote: Als Hauptsponsor bei Läufen und Events bietet Migros den Mitarbeitenden beschränkte Plätze zum halben Preis an.
  • Individuelle Weiterbildung: Förderung von berufsbezogenen Aus- und Weiterbildungen
  • Gestaltungs- und Entscheidungsspielraum: Möglichkeit das Aufgabenfeld selbstständig mitzugestalten und weiterzuentwickeln
  • Moderne Infrastruktur: Vielfältige Arbeitszonen und moderne Co-Working-Spaces mit fortschrittlicher Ausstattung
Es werden nur Online-Bewerbungen über das Bewerbungsportal berücksichtigt.Rekrutierungsprozess
  • Bewerbungsunterlagen einreichen
  • Gespräch mit HR & Fachabteilung
  • Fachgespräch mit Case-Präsentation
  • Kennenlernen Team
  • Angebot & Vertragsausstellung (Digital)

Kontakt
Herr Marcel Guggenbühler
Talent Acquisition Partner

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