Manager IT Project
Vor 6 Tagen
Domain|Telecom|OSS/BSS, Process|Project Management|Project Management
Company
Requisition ID: 128053BR
Role: Senior Manager-Program Delivery
Technology: Project & Program Delivery, Telecom Domain
Location: Zurich, Switzerland
Business Unit: CMTADM
Compensation: Competitive (including bonus)
Purpose of the Role:
Help identify opportunities for Infosys, focus on client challenges, develop new client relationships, prepare business plans, manage multiple and complex engagements across the complete IT landscape of a telecom domain, from launch to closure, assist in program planning, proactively look for existing client issues, practice leadership to develop new ideas with clients, participate in and contribute to different client and Infosys initiatives with the objective of ensuring smooth IT delivery in the telecom domain within the guidelines, policies, and norms of Infosys.
Responsibilities:
- Track, manage, and report multiple complex development projects working with a wider Infosys team ensuring alignment to the commercial, quality, and schedule commitments.
- Proactively look for existing client issues and work with practice leadership to develop new ideas to address these issues to identify new engagement opportunities.
- Build and maintain professional relationships with senior-level Client executives (CXO-1), expand professional network in the Client organization, and be well acquainted with the Client’s business situation.
- Review the project scope document for all medium/large-sized projects to ensure proper scoping of projects and reduction of risks.
- Prepare resource plans for the portfolio including people, infrastructure, and liaisons with required groups to fulfill the portfolio resource requirements.
- Identify quality goals and processes with help from SQA, comply with internal quality mandates, plan for training the team, and prepare a comprehensive quality plan to ensure high-quality delivery.
- Conduct regular risk assessments of the projects and mitigation planning, identification, and review of potential/high-risk projects, and provide governance of complex engagements to minimize and mitigate risks for all projects within the portfolio.
- Understand and work with the Client's complex organizational realities and relationships to accomplish goals and help the team open new opportunities.
- Review and track SLAs with the help of PMs and provide delivery governance to successfully execute the project.
- Adopt a visionary outlook to identify possible business ideas, analyze feasibility for the development of IP, articulate the relevance and business value, and prepare business cases for the best interest of Infosys and Clients.
- Demonstrate mastery of key analytic techniques and use knowledge to perform complex analysis with limited guidance; lead key engagement deliverables; determine data collection techniques and sources.
- Manage individual goals/priorities with little guidance; deliver on deadlines despite changes in plans or schedules; prepare status reports and presentations to deliver on engagement objectives and timelines.
- Meet clients well-prepared; personally address and resolve customer relations issues; independently lead client interviews.
- Review the scope, schedule, estimate, quality goals, risk plan, and resource plan to successfully execute the projects in the portfolio.
- Perform portfolio analysis, plan and execute transition activities in case of large transitions; review the transition plan closely and track the transition for small to medium-sized transitions.
- Provide delivery governance, review and track project performance against goals on a periodic basis, monitor, review, and control all project phases.
- Allocate individuals to projects/initiatives, enable competency development, implement performance management as per organizational guidelines, and mentor the team.
- Participate in account-level change initiatives to improve the operations of the account and help in account growth.
Required Skills:
- Strong experience in leading/managing large transformation, migration, and support programs.
- Strong experience in the Telecom Domain.
- Understanding of customer centricity, strong experience in Telecom BSS/OSS, integration, cloud, and migration concepts.
- Managing service quality, delivery quality, and improvement initiatives.
- Strong understanding of Agile and waterfall delivery methodologies.
- Experience in pre-sales, program initiation, and change management processes.
Personal Attributes:
- High analytical skills.
- A high degree of initiative and flexibility.
- High customer orientation.
- High quality awareness.
- Excellent verbal and written communication skills.
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. For more information, visit www.infosys.com.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. #J-18808-Ljbffr
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