Customer Care Specialist

Vor 2 Tagen


Meyrin, Schweiz DSV - Global Transport and Logistics Vollzeit

Job Req Number: 86919
Time Type: Full Time
Division: CHE - DSV Air & Sea AG (Air & Sea)
Location: Meyrin

Tu aimes le contact avec les clients, tu es motivé(e) pour faire fonctionner les chaînes d'approvisionnement et pour faire la différence ? Alors rejoins-nous et fais partie de DSV

Nous recherchons un(e) Customer Care Specialist motivé(e) pour renforcer notre équipe et contribuer de manière significative au succès de notre entreprise.
En tant que Customer Care Specialist, tu es responsable du suivi et du développement de ton propre portefeuille de clients. Pour ce faire, tu assistes les clients dans l'utilisation de notre plateforme numérique myDSV. De plus, tu es actif dans la récupération de clients inactifs et tu réalises des analyses de potentiel afin d'identifier de nouvelles opportunités commerciales.

Avantages
  • Un rôle dans une entreprise prospère et dynamique
  • Faire partie d'une équipe solide de collègues motivés par la performance
  • Un salaire compétitif
  • D'excellentes perspectives d'évolution de carrière
  • Un environnement de travail professionnel
  • Un temps de travail flexible
Tes missions
  • Suivi et élargissement de ton propre portefeuille de clients
  • Soutien des clients dans l'utilisation de notre plateforme numérique myDSV
  • Récupération active des clients inactifs et établissement de relations durables avec les clients
  • Réalisation d'analyses de potentiel pour identifier de nouvelles opportunités commerciales
  • Collaboration étroite avec les équipes internes afin de garantir des processus optimaux pour nos clients.
  • Suivi et optimisation des processus clients pour augmenter la satisfaction des clients
  • Génération de leads de vente et réalisation de campagnes de vente définies en respectant les processus définis
Ton profil
  • Formation commerciale achevée et expérience dans le traitement des exportations de fret aérien et maritime
  • Grande orientation client et goût pour la communication directe
  • Bonne compréhension des processus, esprit analytique et méthode de travail orientée vers les solutions
  • Compétences organisationnelles et administratives
  • Aisance dans l'utilisation d'outils numériques
  • Excellentes capacités de communication écrite et orale en français et en anglais ; d'autres langues sont un plus
  • Esprit d'équipe, flexibilité et capacité à travailler sous la pression des délais
  • Personnalité engagée et fiable avec une grande capacité d'initiative
Pourquoi DSV?Chez DSV, tu feras partie d'un environnement dynamique, international et informel qui offre des possibilités de développement.
Tu travailleras au sein d'une équipe engagée qui collabore étroitement afin de trouver les meilleures solutions pour nos clients.

Nous attendons avec impatience ta candidature

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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