Digital Platform Experience

## Digital Platform Experience & Adoption Strategist 80 -100% (f/m/d)At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.As an Engagement & Adoption Strategist, you will play a key role in connecting technology, users, and business value. You’ll help design and drive experiences that truly work, ensuring that every tool and platform we deliver resonates with how our front teams operate and what our clients need. Our mandate is expanding beyond our internal tools, going forward, we will also support external platforms, ensuring a seamless and consistent user experience across the full ecosystem, globally.## **YOUR CHALLENGE*** Bridge the gap between users and development teams: represent the voice of the user across the full lifecycle — from pre-testing and pilot engagement to post-rollout feedback management* Manage communication and transparency: provide clear, consistent updates on changes, releases, and impacts to the front and stakeholders* Lead user engagement activities across internal and external platforms: plan and conduct user sessions, collect structured feedback, and translate insights into actionable improvements* Drive adoption and awareness: ensure new features and tools are understood, valued, and effectively used across regions and business units* Track user insights and strategically communicate outcomes: gather user insights through relevant adoption metrics, and report back on learnings and impact to stakeholders bank wide* Foster collaboration across geographies: build strong connections between teams to ensure alignment and shared ownership of user experience outcomes## **YOUR PROFILE*** Strong sense of ownership and curiosity to understand why things are built, not just how* Experience in digital product environments (experience in banking and tech is preferred)* Excellent communication skills in English (German, French, Spanish and/or other languages is a plus)* Collaborative mindset, with the ability to navigate between technical and non-technical teams* Passion for user experience, change management, and continuous improvementWe are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our .**job alert** by creating a candidate account .**The** **international reference in wealth management**Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations.Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders.With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. **Committed to your success**Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.For more information visit or contact us via the .For recruiting agents, please see the additional information .
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