Front Office Support

Vor 3 Tagen


Genf, Schweiz TN Switzerland Vollzeit

Client: Academic Work

Location: Geneva

Job Category: Finance

Job Reference: d868c05e6bff

Job Views: 9

Posted: 21.01.2025

Expiry Date: 07.03.2025

Job Description:

About the role

For our client, a bank based in Geneva, we are looking for a Customer Support Agent in order to strengthen their growing team. You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast-moving, and always exciting Project-orientation and change are constant.

Job duties

  1. Efficiently handle customers‘ inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues, and any complaints, as well as to carry out customer follow-up.
  2. Professionally answer incoming/outgoing calls and emails, understand the customers’ needs and their environment to improve satisfaction at service support levels.
  3. Accurately and timely process requests in CRM databases and internal tools.
  4. Work closely with other teams such as Sales, Compliance, and Central File.

We are looking for

  1. CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education.
  2. A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted).
  3. Languages: French (mother tongue), English (fluent, level C1), a third language would be an asset (German, Italian, Spanish, Mandarin, or Arabic).
  4. Excellent customer service skills, service-oriented, client-oriented, and networked.
  5. Strong interest in trading and stock markets.
  6. Ability to recognize risks and assess them in terms of urgency.
  7. Personality: empathetic, resilient, flexible, dynamic, and stress-resistant.
  8. Swiss-residency or willing to relocate immediately.

Client information

Working hours are organized in shifts:

8h15 - 17h45
9h30 - 18h45

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