Senior Support Engineer

vor 2 Wochen


Lausanne, Schweiz Fujitsu Vollzeit

Direct message the job poster from Fujitsu Connecting IT professionals with opportunities in Switzerland and BeNeLux 🎯 Fujitsu is looking for a Senior Support Engineer for our client in Lausanne. You will be reporting to the IT Director. Start: ASAP Contract: 6 months + option for permanent employment Your role: To provide Level 1 and Level 2 IT support to internal and external users, ensure preventive maintenance of IT systems within scope, and contribute to continuous improvement of the IT environment. Key Responsibilities: Manage user support tickets (incidents and service requests), including delegation and monitoring of escalations to Level 3 Diagnose, troubleshoot, resolve, and document technical issues Install, configure, and maintain workstations, mobile devices, printers, software, and peripherals Assist with user account management and access rights administration Maintain local IT infrastructure including servers, networks, and backups Participate in IT infrastructure and asset upgrade projects Train and raise awareness among users on IT best practices and security policies Required Qualifications: Bachelor’s degree in Computer Science or related field, or equivalent certifications and training Experience: Minimum 5 years of experience in advanced technical support roles Technical Skills Strong experience with Windows Server, Active Directory, Azure AD, Intune, and Exchange Online Experience with Linux and FreeBSD systems Solid virtualization skills with VMware and snapshot management Networking knowledge: LAN/WAN, DHCP, DNS, VPN, firewall management Understanding of cybersecurity principles including MFA, identity management, and endpoint hardening Experience with IT ticketing systems such as GLPI, Freshdesk, or ServiceNow Additional Knowledge: Familiarity with backup solutions, monitoring tools, and IT asset management systems Personal Attributes: Service-oriented mindset Highly autonomous and detail-oriented Strong analytical skills Discreet and trustworthy Languages all 3 are MUST haves Fluent in French German (B2 level) minimum Technical English proficiency Do not hesitate to apply #J-18808-Ljbffr



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