Become a professional Customer Success Manager

vor 2 Wochen

Stäfa, Schweiz SAP Vollzeit

You will be shaping the future of Burckhardt Compression in the role as a highly committed.

You're going to take a key role in these main areas:

  1. Determine the technology system architecture and functional design needed to support and meet company business goals.
  2. Evaluating existing IT systems for exposure or weaknesses that could compromise performance, security or efficiency.
  3. Design and document the Enterprise Architecture using established architectural models.
  4. Update and maintenance of the key Enterprise Architecture deliverables.
  5. Definition, implementation, and execution of the processes for the definition, maintenance, and conformance management of the Enterprise Architecture.
  6. Promote practices and procedures within the company to collaborate on architecture development, architecture decision making, and sustainable evolution of the architecture.
  7. Establishment and maintenance of contacts within business units and information system programs to understand business activities and business drivers, business requirements, solutions strategies, alternatives, etc., being considered and/or implemented.
  8. Assisting management and stakeholders in evaluating the business’ mission and ensuring that the company uses its IT assets effectively.
  9. On-going publicity and communication of the Enterprise Architecture both within the information community and the business units.
  10. Review project portfolio with focus on architecture compatibility and assess projects.
  11. Architectural leadership in the resolutions of inter-program and inter-project issues.
  12. Create an end-to-end process view, across all systems involved.
  13. Guide application landscape towards creating customer value and technology development (cloud, mobility).
  14. Main gatekeeper to stay in application standard version and not deviate with tailor made solutions (to be consulted and to be involved in decisions).
  15. Monitoring of Technology Domains and assets.
  16. Generating graphic representations and abstracts of the system architecture models.
  17. Propose and communicate KPIs to visualize architecture health, life cycle, performance, cost efficiency, business value, etc.
  18. Following the development of digitalization in different industries and adopt the EA.
  19. Develop the company's preparation for change and innovation (understanding of disruptive forces).
  20. Ongoing research and assessment of new analysis approaches for potential use within the Enterprise.
  21. Represent Burckhardt Compression within the cooperation with main technology partners.
  22. Active contribution in defining and implementing the IT strategy.

Your knowledge, experience and skills:

  1. Appropriate education and training (Uni / ETH, FH, HF) in Computer Science, Business Engineering, or comparable field of study in the technology area.
  2. Broad experience in projects and main applications (ERP etc.).
  3. Comprehensive and up-to-date knowledge of architectural disciplines.
  4. Expert knowledge in computer science and IT to research IT solutions and identify ways to enhance existing operations.
  5. Expertise in cloud computing.
  6. Fluent in English, orally and in writing, other languages (German) is a plus.
  7. Strong Change Management and intercultural skills.

Your Personality:

  1. Trustworthy personality, with a can-do mentality and ability to inspire.
  2. Strategic mindset as well as an ability to express complex concepts in a way that is understandable to a non-technical audience.
  3. Exceptional interpersonal skills to work cross-functionally, intercultural as well as interact in teams and with outside professionals.
  4. Initiative, self-motivated, result-oriented and decisive personality with a high level of energy and autonomy.

We offer:

  1. Structured induction process.
  2. Flexible and hybrid working conditions.
  3. Working environment with professional development opportunities.
  4. Participation in job-related training and further education.
  5. Appreciative cooperation with a family-like corporate culture.
  6. Versatile and autonomous activities and tasks.
  7. Dynamic, international environment with committed employees.

If you already have a Swiss work permit or are a citizen of the EU, we look forward to receiving your meaningful complete application.

We are looking forward to receiving your application.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.

#J-18808-Ljbffr

  • Become a professional

    vor 16 Stunden

    Stäfa, Zürich, Schweiz SAP Vollzeit

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team...

  • Customer Success Strategist

    Vor 5 Tagen

    Stäfa, Zürich, Schweiz Reloc AG Vollzeit

    About Our ValuesWe value a customer-first mentality, innovation, and collaboration. At Benetics, we believe that everyone should have access to sustainable and affordable building solutions and are committed to leading change in the construction industry.Job DescriptionWe are seeking a highly motivated sales professional to join our fast-moving team. As a...

  • Become a Professional Today

    vor 13 Stunden

    Stäfa, Zürich, Schweiz SAP Vollzeit

    SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire...

  • Customer Success Manager

    Vor 4 Tagen

    Stäfa, Zürich, Schweiz Squirro Vollzeit

    Squirro is redefining how organizations unlock the power of their unstructured data with AI-driven insights. We're on a mission to reshape the future of work with cutting-edge augmented intelligence solutions, and we are searching for a Customer Success Manager to drive the adoption of our Enterprise GenAI Platform in EMEA.If you're someone who gets excited...

  • Global Customer Success Professional

    vor 1 Tag

    Stäfa, Zürich, Schweiz SAP Vollzeit

    Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.Immerse yourself in multi-dimensional, experiential learning with a focus on digital...

  • Customer Success Strategist

    Vor 4 Tagen

    Stäfa, Zürich, Schweiz Squirro Vollzeit

    We're looking for a highly skilled Customer Success Manager to join our team in EMEA. As a key member of our customer success organization, you will be responsible for driving business growth through strategic partnerships, delivering exceptional client experiences, and fostering long-term relationships.Responsibilities:Develop and execute customized plans...

  • Customer Success Manager

    vor 1 Woche

    Stäfa, Schweiz Squirro Vollzeit

    Squirro is redefining how organizations unlock the power of their unstructured data with AI-driven insights. We're on a mission to reshape the future of work with cutting-edge augmented intelligence solutions, and we are searching for a Customer Success Manager to drive the adoption of our Enterprise GenAI Platform in EMEA.If you’re someone who gets...

  • Customer Success Engineer

    vor 1 Woche

    Stäfa, Zürich, Schweiz Trust in SODA Vollzeit

    We are partnered with a leading Swiss AI Data driven Start-Up who are searching for a Customer Success Engineer to lead the implementation, roll-out, and expansion of analytic solutions. The position blends customer-facing responsibilities, solution architecture, and hands-on technical expertise. You'll manage relationships, drive technical ennoblement, and...

  • Customer Success Strategist

    vor 1 Tag

    Stäfa, Zürich, Schweiz SAP Vollzeit

    SAP is a global leader in enterprise software solutions, and as a Solution Advisor, you will be at the forefront of helping our customers succeed in their digital transformation journeys. With a strong foundation in technical and business processes, exposure to relevant technologies and solutions, and excellent communication skills, you will work closely...

  • Customer Success Manager

    vor 1 Woche

    Stäfa, Zürich, Schweiz Timly Software AG Vollzeit

    Job BeschreibungWerde jetzt Teil eines schnell wachsenden Schweizer Startups, das KMU dabei unterstützt, noch effizienter zu werden. Bei Timly arbeitest Du in einem Umfeld, in dem offene Kommunikation, flache Hierarchie und persönlicher Einsatz geschätzt wird. Von Zürich aus unterstützt Du uns dabei, die #1 Inventarlösung im Europäischen Markt zu...

  • Customer Success Strategist

    vor 1 Tag

    Stäfa, Zürich, Schweiz Cisco Vollzeit

    Job OverviewThe Customer Success Strategist will be responsible for driving customer adoption and utilization of Cisco technologies and services.Drive the development and execution of customer success plans, resulting in successful renewals and growth.Lead cross-functional teams to deliver customer aligned outcomes.Engage with executive and technical...

  • Sales and Customer Success Manager

    vor 1 Tag

    Stäfa, Zürich, Schweiz STERIS Vollzeit

    Job OverviewWe are seeking a highly motivated and results-driven individual to join our team as a Sales and Customer Success Manager. As a key member of our sales organization, you will be responsible for driving revenue growth and delivering exceptional customer experiences across the Swiss and Austrian territories.Your primary focus will be on sales,...

  • Customer Success and Service Agent

    vor 1 Woche

    Stäfa, Zürich, Schweiz Inyova Impact Investing Vollzeit

    Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way. Inyova stands for "invest in your values", and we're on a mission to...

  • Customer Experience Sales Professional

    Vor 7 Tagen

    Stäfa, Zürich, Schweiz SAP SE Vollzeit

    At SAP, we empower individuals to reach their full potential. Our collaborative work environment is centered around driving customer success through our end-to-end business application software and related services.About the Role:Develop and execute strategic sales plans to drive revenue growth and expand customer relationships.Pursue new business...

  • Partner Success Manager

    vor 1 Woche

    Stäfa, Schweiz Cisco Vollzeit

    Travel Required: up to 50%What You'll DoAs a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling...

  • Client Success

    Vor 4 Tagen

    Stäfa, Zürich, Schweiz dacadoo Vollzeit

    We're looking for a Client Success & Digital Marketing Specialist to support our Marketing & Client Success team. This role is based at our office in Zurich/Switzerland (hybrid). You will report to the Head of Marketing & Client Success. dacadoo is a Swiss technology SaaS company that develops technology solutions for digital health engagement and health...

  • Customer Success Manager Role

    vor 1 Tag

    Stäfa, Zürich, Schweiz SAP Vollzeit

    Company OverviewSAP is a global leader in enterprise software solutions, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our innovations have evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent...

  • Senior Customer Advocate

    Vor 2 Tagen

    Stäfa, Zürich, Schweiz Fédération Internationale de Football Association Vollzeit

    Fédération Internationale de Football Association is seeking a seasoned professional to lead our customer success efforts. As a Senior Customer Advocate, you will work closely with our customers to understand their business and technical objectives and develop strategies to meet their needs.Main ResponsibilitiesLead diverse, cross-functional teams in a...

  • SAP Customer Success Team Member

    vor 1 Tag

    Stäfa, Zürich, Schweiz SAP Vollzeit

    Job DescriptionThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.Join us for the...

  • Customer Experience Manager

    Vor 2 Tagen

    Stäfa, Zürich, Schweiz Fédération Internationale de Football Association Vollzeit

    As a key player in driving the successful adoption and utilization of Cisco technologies, you will take end-to-end ownership of customer relationships. Your primary focus will be on understanding their business and technical objectives and developing strategies to enable them.Drive software and services adoption, leading to successful renewals and growth by...