IT Desktop and Network Support Dispatch Switzerland
vor 2 Wochen
Bern, Switzerland | Posted on 12/20/2024
We are seeking an IT Desktop and Network Support professional responsible for installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
Responsibilities- Basic knowledge of enterprise LAN and WAN setups and concepts.
- Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Expert in desk side support and PC break/fix, including basic administration of Windows O/S and MAC OS.
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and resolving issues related to end-user network cabling.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
Excellent written and oral communication skills with clients and management, as well as strong interpersonal skills.
- Ability to work with deadlines and complete tasks on time, taking proactive ownership and working with a sense of urgency.
- Bilingual (English & Local B2).
- Experience with ticketing tools (ServiceNow / Remedy etc.) is an additional advantage.
- Console cable for CISCO and Silver Peak.
- Full Internet-ready mobile.
- Noise Cancellation headsets.
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop.
- RJ45 port on Laptop.
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