Client Solutions Registration Coordinator

Client Solutions Registration Coordinator Job Description Job Alerts Link Posting Start Date: 18/12/2025 Job Title: Client Solutions Registration Coordinator We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries. JOB OBJECTIVE A key member of our Operations team, the Client Solutions Registration Coordinator is responsible for building and managing registration systems that deliver world‑class conferences and events in the Institutional Division. MAIN RESPONSIBILITIES Serve as an adept multi‑tasker, managing a number of diverse tasks: Part of a Project Team responsible for execution of all phases of project delivery: preparation, on‑site and wrap‑up. Oversee the entire registration process, from start to finish: Liaise with project team to determine system needs. Work in pre‑existing registration systems (Swoogo, Bizzabo, Erbium, Cvent) to build and manage registration for clients. Maintain a registration database, ensuring strict adherence to GDPR and privacy policies. Manage event inboxes for both general and registration‑related inquiries. Provide regular internal and external reporting, including fee payments, refunds and reconciliation in line with accounting policies. Manage onsite registration process and area, including training temporary staff and providing high‑level customer service to all delegates. Develop and manage virtual platforms and events, if required. Maintain project timelines, priorities and checklists. Participate in client‑facing meetings and conference calls, providing updates. Maintain up‑to‑date documentation and user manuals, while developing new templates. DESCRIPTIONS OF THE RELATIONSHIPS Reports directly to the Senior Manager, Client Solutions. Leadership role to Project Assistants (when applicable). Internally collaborates with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting and Sponsorship Managers. Works and collaborates internally with all members of the MCI Canada and MCI Global teams. Maintains professional relationships with clients, suppliers and temporary staff. Provides a high‑level of customer service to conference delegates, speakers and VIPs. JOB REQUIREMENTS Minimum of two years’ work experience in the industry, association management, event management, hospitality, and/or not‑for‑profit experience is an asset. Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience. Excellent verbal and written communication skills in both French and English. Ability to work in a fast‑paced environment and support multiple projects simultaneously. Knowledge of the association and not‑for‑profit business environment is an asset. Able to travel in Canada and, if necessary, internationally. Ability to work effectively both from home and the MCI Toronto office as required. SPECIFIC TECHNICAL SKILLS Strong computer skills are a must: Experience in event management systems (Swoogo, Bizzabo, Erbium, Cvent) is an asset. Highly proficient in SharePoint, Excel, Word, PowerPoint and Outlook. Effective ability to use computer software and technology to organise and present client data and information. Interest and ability to learn new technology is a must. Experience working with a range of technology systems specific to: Event Management Systems Email Marketing Platforms Learning Management Systems ADDITIONAL SKILLS / LOCAL REQUIREMENTS Excellent analytical skills and attention to detail. A highly motivated and entrepreneurial mindset. Strong inter‑personal skills including cross‑cultural understanding. Empathy to work with diverse customers, staff, managers and authorities. Problem‑solving skills. Creativity and imagination. Excellent presentation skills. The position may require occasional travel and work on evenings and weekends. Additional requirements include but are not limited to: Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events. Moderate lifting, especially during onsite execution of events, as well as considerable walking and standing. Must be bondable. *Please note: Interviews will begin in early January once teams return from the holiday break MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference Apply now Privacy Policy Ethics Policy Shape the future. Share the future. #J-18808-Ljbffr