Customer Care Administration Officer

Job TitleCustomer Care Administration OfficerJob OverviewWe are a global engagement and marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 62 offices in 34 countriesThe RoleRegistration, Travel & Finance SupportHandle participant queries with regards to registrations for multiple events and congresses via email and via phoneProcess travel requests from clients (hotel bookings, airport transfers)Assist with delegate communication (hotel details, practical info)Assist with the visa support letters for participants, if requestedPrepare rooming listsEnsure accurate archiving of registration and travel files (GDPR compliant)May be asked to provide on‑site registration support when requiredAssist with delegate invoicing and liaise with the Customer Care Coordinator for payment follow‑up via email and via phoneProject Coordination SupportSupport the Customer Care Manager/Customer Care Coordinator and project teams with general administrative coordinationManage clearly defined project components (e.g. registration, travel, hotel lists, basic reporting)Assist in preparing project documentation and timelinesMaintain a professional and service‑oriented approach in all interactionsRespect deadlines and organise workload effectivelyWork independently on assigned tasks and manage prioritiesEnsure accuracy and compliance with internal quality standardsAbstract & Speaker AdministrationProvide administrative support for abstract and speaker managementSupport email communication with speakers and support their onboardingCollect required documents (bio’s and pictures, etc.) and ensure smooth information flowSupport the coordination of programme information for internal teamsCommunication SupportSupport in maintaining accurate registration websites based on provided contentPrepare participant confirmation messages and related communicationMonitor shared mailboxes and handle participant inquiries dailyAdministration, IT & ToolsUse event software (Aventri, Cvent, Swoogo, etc.) and virtual platforms (Swapcard, Zoom, WebEx…) efficiently after trainingApply GDPR rules and internal ISO/EMAS guidelines in all tasksWork with standardised templates, tools and internal systemsYour ProfileEligible to work in the EUHold a superior degree (Business, Admin, Events, Hospitality, Communication, or similar)At least two years of experience in an administrative, events, customer support or hospitality functionFluent in English (verbal and written, level C1); additional European languages are a plusOrganised, service‑minded, and proactiveStrong attention to detail and problem‑solving skillsManage time effectively, especially during peak periodsProficient in Microsoft Office (Word, Excel, PowerPoint, Teams)Quick learner and easily adapt to a fast‑paced environments while working on multiple projects at the same timeOpen to occasional international travelAvailable to join the team rapidlyWhat We OfferA dynamic and international work environment with multicultural colleaguesA full‑time job which can be performed remotely from an EU country under specific conditionsA competitive salary packageContinuous learning and development opportunities through the MCI InstituteMCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference #J-18808-Ljbffr