International Client Services Performance

Vor 3 Tagen


Meyrin, Schweiz TN Switzerland Vollzeit

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International Client Services Performance & Improvement Intern, MeyrinClient:Location:Job Category:

Customer Service

Job Reference:

43f7e9146158

Job Views:

7

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

How will you make an impact?

  1. Enhance Client Services reporting tools and conduct performance analysis
  2. Follow up and deep dive monthly Client Services KPIs
  3. Implement new reportings and monitor regularly with markets
  4. Conduct intelligence benchmarking on services, prices, lead times, and assets
  5. Identify enhancement opportunities by collecting the Client Services community needs, creating request tickets, prioritizing new features, organizing POC testing and training phases, and deploying to all markets
  6. Be the privileged interlocutor of markets and central teams

Lead performance analysis for Cartier’s worldwide Warranty Extension program

  1. Monitor and communicate regularly market results
  2. Review training materials
  3. Support markets’ requests, create one-pagers to help boutiques with registration, and harmonize documents provided to customers
  4. Be the communication facilitator between markets and organize best practices sharing sessions

Support on Client satisfaction & Complaints management projects

  1. Track and provide reports on complaint volumes and Client Services satisfaction KPIs
  2. Provide analysis from various internal tools to support decision-making, prepare meetings with our markets, and identify areas for improvement
  3. Collect market feedback on the use of the complaint management tool, address, and track requests for improvement
  4. Update and improve training materials

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  1. You are a Business or Engineering student, university or equivalent
  2. You have a successful first experience on analytical assignments, in Marketing or Client Services
  3. You have an analytical mindset with problem-solving skills, along with a good knowledge of Excel and PowerPoint; knowledge of SAP Salesforce reporting software is a plus
  4. You are organized, attentive to details, and have good priority management.
  5. You have excellent communication, collaboration, and organizational skills with the ability to interact with a wide variety of people
  6. You are serious, proactive, and appreciate the world of luxury
  7. You are fluent in English, in both writing and speaking
  8. You are comfortable with the Office package (Excel, PowerPoint, Teams, etc.)
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