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International Client Services Performance
Vor 3 Tagen
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International Client Services Performance & Improvement Intern, MeyrinClient:Location:Job Category:Customer Service
Job Reference:43f7e9146158
Job Views:7
Posted:21.01.2025
Expiry Date:07.03.2025
Job Description:How will you make an impact?
- Enhance Client Services reporting tools and conduct performance analysis
- Follow up and deep dive monthly Client Services KPIs
- Implement new reportings and monitor regularly with markets
- Conduct intelligence benchmarking on services, prices, lead times, and assets
- Identify enhancement opportunities by collecting the Client Services community needs, creating request tickets, prioritizing new features, organizing POC testing and training phases, and deploying to all markets
- Be the privileged interlocutor of markets and central teams
Lead performance analysis for Cartier’s worldwide Warranty Extension program
- Monitor and communicate regularly market results
- Review training materials
- Support markets’ requests, create one-pagers to help boutiques with registration, and harmonize documents provided to customers
- Be the communication facilitator between markets and organize best practices sharing sessions
Support on Client satisfaction & Complaints management projects
- Track and provide reports on complaint volumes and Client Services satisfaction KPIs
- Provide analysis from various internal tools to support decision-making, prepare meetings with our markets, and identify areas for improvement
- Collect market feedback on the use of the complaint management tool, address, and track requests for improvement
- Update and improve training materials
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- You are a Business or Engineering student, university or equivalent
- You have a successful first experience on analytical assignments, in Marketing or Client Services
- You have an analytical mindset with problem-solving skills, along with a good knowledge of Excel and PowerPoint; knowledge of SAP Salesforce reporting software is a plus
- You are organized, attentive to details, and have good priority management.
- You have excellent communication, collaboration, and organizational skills with the ability to interact with a wide variety of people
- You are serious, proactive, and appreciate the world of luxury
- You are fluent in English, in both writing and speaking
- You are comfortable with the Office package (Excel, PowerPoint, Teams, etc.)
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