Customer Care Specialist Switzerland
vor 3 Wochen
Location: Switzerland | Full-TimeDepartment: After SalesReports to: Head of After sales in SwitzerlandKey Responsibilities:1. Customer & Dealer Support:Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.2. Process Optimization & Communication:Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.3. Customer-Centric Approach:Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.Anticipate customer needs by understanding market trends and the competitive landscape.4. Representation & Advocacy:Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.Additional Requirements:Occasional business trips may be required.Qualifications:Bachelor degree or similar.Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.Proficiency with CRM tools and a keen eye for detail in data documentation.A customer-focused mindset with the ability to anticipate and meet customer needs.Analytical and problem-solving skills to address complex customer or dealer issues.Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.What We OfferCompetitive remuneration package.A fast-paced dynamic environment in a successful international organization.International exposure with the chance to adapt locally and make a difference.Growth potential.Be part of the future.BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide. #J-18808-Ljbffr
-
Customer Care
vor 1 Woche
Zug, Schweiz BYD EUROPE VollzeitA global leader in electric mobility is seeking a Customer Support Specialist in Zug, Switzerland. This role involves managing customer complaints, optimizing processes, and fostering strong relationships with customers and dealers. Ideal candidates will have a bachelor degree, experience in customer care, and strong communication skills. The position offers...
-
Customer Care Specialist Switzerland
vor 1 Woche
Zug, Schweiz BYD EUROPE VollzeitLocation: Switzerland | Full-TimeDepartment: After Sales Reports to: Head of After sales in Switzerland Key Responsibilities: 1. Customer & Dealer Support: Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution. Work closely with service partners to ensure a...
-
Customer Care Specialist Switzerland
vor 1 Woche
Zug, Schweiz BYD Europe VollzeitAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.Location: Switzerland | Full-TimeDepartment: After SalesReports to: Head of After sales in...
-
Customer Engagement Process Manager
vor 2 Wochen
Zug, Schweiz Sonova Audiological Care VollzeitWho we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...
-
Customer Engagement Implementation Manager
vor 2 Wochen
Zug, Schweiz Sonova Audiological Care VollzeitWho we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...
-
Marketing Manager, Switzerland J&j Vision Care
vor 2 Wochen
Zug, Schweiz Johnson & Johnson Family of Companies Vollzeit**"Caring for the worldone person at a time”**inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion...
-
Mitarbeiter*in Kundendienst
vor 3 Wochen
Zug, Schweiz Neuroth VollzeitMitarbeiter\*in Kundendienst (Customer Care Center) zu 100% page is loaded## Mitarbeiter\*in Kundendienst (Customer Care Center) zu 100%remote type: Teilweise remotelocations: Zugtime type: Vollzeitposted on: Vor 3 Tagen ausgeschriebenjob requisition id: JR25\_77Beraten von Kundinnen und Kunden am Telefon oder per E-Mail.**Ihre Hauptaufgaben***...
-
German-Speaking Tech Support Specialist
vor 1 Woche
Zug, Schweiz Boeva Tech VollzeitA multinational cybersecurity company is seeking a Tech Support Specialist for the German market. You will assist users with product issues, guide them through the setup process, and engage in upselling premium services. Ideal candidates should have at least 1 year of customer care or tech support experience, solid communication skills, and fluency in...
-
Customer support specialist
vor 1 Woche
Zug, Schweiz Tangem AG VollzeitTangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. Company owns and promotes the...
-
German-Speaking Tech Support Specialist
Vor 6 Tagen
Zug, Schweiz Business Intelligence Sales Consultants VollzeitA technology services company is seeking a Tech Support Specialist for the German market. You will provide software setup assistance, troubleshooting, and support to German-speaking users. The role offers a base salary of 1,400 EUR gross/month plus performance bonuses and relocation support. Ideal candidates should have customer care experience and excellent...
