Operational Support

vor 2 Wochen


Zürich, Schweiz Qim info SA Vollzeit

Qim info, who are we?An IT engineering and digital services company founded in 2004, with offices in Switzerland (Geneva, Lausanne, Zurich & Basel) and France (Annecy, Lyon & Paris).Qim info is primarily a group of consultants capable of intervening at all levels of an information system across various fields (studies & development, functional, infrastructures & networks, data, DevOps…) as well as in sectors such as banking, finance, insurance, luxury, retail, and aeronautics.With more than 600 collaborators, we are always looking for new talentsQim info has a global rating of 4.31/5 on the Happy at Work label, which measures employee well-being and motivation, and is ranked 3rd in the ICTJournal 2023 ranking.In a few words:We are seeking an Operational Support & PMO to join our team in Zürich and support our clients.Key responsibilities:Coordinate the national SMC skills assessment initiative.Lead the “shift left” initiative within the SMC.Review and revise job profiles and roles within the SMC supervisory unit.Foster collaboration between SMC units across regions.Manage the SMC employee and customer satisfaction surveys for 2025/2026.Act as an interface between the One SMC program and line management.Support IT Service Management processes (e.g., WAC & Incident processes).Contribute to enhancing the operational model (e.g., alert handling transformation).Drive the SMC simulator project.Your profile:10+ years of relevant professional experience.Background in PMO or project management roles.Experience in support functions or staff roles.Strong organizational and coordination skills.Ability to align interests and bridge cultural gaps.Leadership experience is a plus, as some responsibilities support the Head of SMC directly.Other relevant skills/experience:Fluent in written and spoken English and German. French is an advantage.Job conditions:Location: ZürichStarting date: 01.07.2025Permanent contract2 days per week home officeWhy choose Qim info?Recognized expertise in consulting, with activities spanning around ten sectors and knowledge of all IT professions.High-quality HR & management support to help our consultants develop skills and manage daily responsibilities.Join us and enjoy events like Qim Tech Talks, annual and quarterly parties, Qim Afterwork, and more, designed to create memorable experiencesWant to know more?We look forward to your application #J-18808-Ljbffr


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