Manager Business Process, Cargo iQ

vor 1 Woche


Genf, Genf, Schweiz IATA Consulting Vollzeit

Employment Type: Permanent
Contract Duration:

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

Reporting to the Executive Director of the Cargo iQ organization, the candidate is part of a small multitasking team that is delivering projects to strengthen Cargo iQ's Quality and performance management framework within the air cargo supply chain. The candidate will work with the diverse stakeholders of the membership organizations and industry associations.

What your day would be like

Lead projects for the development of Cargo iQ quality and performance management framework

  • Lead and facilitate the development of new Cargo iQ projects and improvements of concepts to increase cross-stakeholder Performance Management
  • Work with members to identify requirements and challenge the status quo with your industry experience and seek opportunities across members
  • Organize, manage and facilitate Cargo iQ Working Groups to support the maintenance of existing processes, specifications and the development of new business requirements and concepts, in the context of the broader global vision for enhancing Quality in the air cargo industry
  • Develop and maintain documentation to present, train and support implementation of new concepts and Mop and specifications
  • Support member onboarding and organize and provide training sessions for our members, take part in membership meetings
  • Perform testing activities and provide technical Support to Cargo iQ members

Support the Members' Roadmap implementation including data-driven improvement initiatives

  • Guide members in the analyses of performance data, processes, and systems to uncover root causes for deviations and develop corrective and preventive actions
  • Support Member Implementation by working closely with members and provide consultancy and support
  • Support the team in the further definition of tiers and quality metrics, reporting and views to support data-driven assessment
  • Represent Cargo iQ in relevant industry forums and prospect for potential members to support new business development activities
  • Support the creation of content for social media updates, communication, marketing campaigns, presentation material
  • Support Vendor Management as required
  • Take responsibility for delivery of relevant Cargo iQ targets and support Cargo iQ's strategy projects and activities as agreed with Cargo iQ Director
We would love to hear from you if
  • University degree or bachelor's degree in business administration or Logistics
  • 5 years of Air Freight experience, and specifically with operational knowledge
  • Min 3 years' experience in a business Analyst or Process Improvement role at a forwarder, ground handler or airline
  • Proven project management track record
  • Microsoft applications (Excel, Word, Power Point), basic data manipulation / programming skills – SQL/Python
  • Willingness to travel maximum 40%

Travel Required: 40% (max)

Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you

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