Process Documentation Manager

Vor 5 Tagen


Genf, Genf, Schweiz jobtome-all Vollzeit

For one of our clients in the French speaking part of Switzerland, in Geneva, we are recruiting an Process Documentation Manager who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for youResponsibilities:- Develop and own the framework for process documentation ensuring consistency and quality.- Engage with stakeholders across IT and business teams to map and analyse current-state processes.- Identify and propose opportunities for process improvement, automation, and AI integration.- Oversee the creation and maintenance of process documentation using tools like Visio, ensuring it remains relevant and actionable.- Lead workshops and facilitate discussions to gather process inputs and validate outputs with stakeholders.- Collaborate with analysts and IT teams to define requirements for automation initiatives.- Provide mentorship and guidance to analysts working on process documentation.Required Skills and Experience:- 8+ years of experience in process design and documentation, preferably within IT or a related environment.- Strong expertise in process modelling tools (e.G., Visio) and familiarity with AI-driven process tools (e.G., Nintex, UiPath, or others).- Demonstrated ability to work independently, managing complex documentation projects with minimal supervision.- Excellent communication and stakeholder management skills, with the ability to work across cross-functional teams.- Strong critical thinking skills and an ability to identify and articulate improvement opportunities.- Demonstrable experience in ITIL/ITSM practices and the use of ITSM tools- Experience working in or supporting commodity trading or similar industries is a plus.- Fluent EnglishPreferred Qualifications:- Certification in process improvement methodologies (e.G., Lean Six Sigma).- Experience with AI-driven process generation and automation technologies.- ITIL V3 / V4 Foundation or above#LI-GS1



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