Group Leader Digital Customer Experience

vor 4 Wochen

Hünenberg, Schweiz TN Switzerland Vollzeit
Client:

Kanadevia Inova

Location:Job Category:

Customer Service

Job Reference:

6ea5d0564743

Job Views:

4

Posted:

15.02.2025

Expiry Date:

01.04.2025

Job Description:

Company Description

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.


Job Description

The Group Leader of Digital Customer Experience and Integration plays a crucial role in driving the digital transformation of the company by leading the development, implementation, and optimization of the digital customer platform and integrating other digital products. This role is responsible for defining and executing the digital strategy that aligns with both business objectives and customer needs, fostering innovation, and ensuring seamless integration across platforms.

  • Lead, mentor, and build a high-performing team focused on digital platform development, fostering a culture of collaboration, innovation, and continuous learning.
  • Develop and execute a comprehensive, forward-looking digital strategy for the customer platform that directly supports and accelerates the company's overarching business goals.
  • Serve as a thought leader and subject-matter expert, driving innovation through idea generation and collaboration with cross-functional teams.
  • Provide leadership in shaping the platform's structure and roadmap, identifying key milestones, and driving continuous improvement to adapt to changing market conditions.
  • Continuously monitor the competitive landscape and emerging technologies to ensure the platform remains at the forefront of digital customer experience, while proactively identifying opportunities for new partnerships with external companies.

Qualifications
  • Extensive experience in digital platform development, management, and continuous optimization. Solid understanding of the Waste-to-X business model, particularly in the context of Greentech and waste-to-energy solutions.
  • Strong understanding of various business applications and their functionalities and processes, including ERP, CRM, EAM/CMMS, PDM, DMS, and CMS.
  • 5+ years of experience in a similar role as Leader Digital Customer Experience & Integration.
  • University/Masters degree preferably in Engineering, Business, or equivalent education.
  • Business fluent in English; proficiency in additional languages is an advantage.

Additional Information
  • Responsible challenge with diversified field of activity.
  • Team-oriented working atmosphere in an international Company.
  • Personal development opportunities through own Kanadevia Inova Academy.
  • Opportunity to gain an insight into various technical disciplines.
  • Excellent employment conditions.

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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