Client Life Cycle Management Analyst 80-100%

vor 22 Stunden

Genf, Schweiz HSBC Vollzeit

Client Life Cycle Management Analyst 80-100%

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Client Lifecycle Management Analyst is responsible for managing all Client Lifecycle Management (CLM) tasks related to Customer Life Cycle Event for all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions). The job holder will have to depending on the assigned pool of activities (Onboarding / CDD Modification / Periodic and Event Driven Reviews (PEDR)).

The job holder will report to the Head of Onboarding and Customer Due Diligence.

Are you interested? Do you have a proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you

What you will do:

  • Onboarding: Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) / Know Your Transactions (KYT) information, screening activities.
  • CDD Modification: Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US PP and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management (CDM) issue creation/update within the systems.
  • PEDR: Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, screening activities.

CLM Analyst delivers consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage.

In this role you will:

Impact on the Business & key objectives

  • Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activities, meeting the following objectives:
    • Direct client engagement
    • Customer Onboarding
    • CDD modification management
    • PEDR overdues within thresholds
    • Quality metrics within thresholds
    • Adherence to CDD guidelines and risk appetite
    • Assess whether such clients match the risk appetite of the Group and the Bank
    • Preserve the reputation of the HSBC Group and protect the Bank from a possible financial crime exposure
  • Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
  • Maintain the highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
  • Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Major Challenges

  • Establish and maintain excellent working relationships with major stakeholders.
  • Adapt to the changing environment (new regulations, introduction of further technology, reorganizations, etc.).
  • Efficiently and regularly cooperate with the Front office and other stakeholders in order to spread a common culture, enforce requirements and respect the Front office business objectives.
  • Perform an adequate follow-up of the tasks at all times in order to escalate potential issues in a timely manner.
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