Head of Application Support

vor 2 Wochen


Genf, Schweiz Mercuria Vollzeit

Mercuria is one of the world’s leading independent energy and commodity groups. Our purpose is to connect markets and to advance the energy transition. We bring markets together to support the world’s energy needs of today by trading, structuring finance, and investing into strategic assets, whilst generating over $170 billion in turnover. We are committed to advancing the transition to a more sustainable, affordable and reliable energy system for tomorrow. We are well ahead of the pledge we made in 2021 that over half of our investment capital will go into sectors that are advancing the energy transition by 2025, to contribute to global efforts to combat climate change.

We operate a global diversified technology team across key hubs such as Geneva, London, Houston, and Singapore, while operating in close partnership with some strategic co-development centres in Bucharest, Bangalore, and Hyderabad. All running an Agile delivery model in unison with our business partners to deliver multi-asset-class commodity systems, with a focus on automation, user experience, innovation, and control.

We are looking for a hands-on lead technologist with experience in the Commodities industry who is passionate about technology and has experience supporting enterprise-wide systems. The successful candidate is adept at leading existing supporting team, partnering with end-users to log issues, analyze issues, provide tactical/strategic solutions and ultimately deliver tangible business value and benefit. This role will report to the Global Head of Application Support working on different business systems critical for the trading life cycle.

Responsibilities

  • Lead and mentor support engineers managing Amphora ICTS CTRM system and interfaces;
  • Establish and implement policies for efficient design of customer-oriented services;
  • Support Commodity Trading and risk applications for Intraday and End of day activities;
  • Support of all modules of CTRM system and upstream/downstream interfaces;
  • Support in-house developed systems to interface different systems;
  • Monitor applications availability and proactively report issues;
  • Drive initiatives to enhance system usability and address process change issues;
  • Communicate with clients/vendors regarding incident progress and upcoming changes;
  • Prioritize and manage tickets in ServiceNow, ensuring swift resolution and escalation when necessary.

Job Profile:

  • 10 years of IT industry experience with a focus on energy trading domain;
  • Minimum 5 years of experience as a business analyst supporting CTRM systems;
  • In-depth knowledge of commodity trading and trade life cycle across various commodities;
  • Experience with CTRM systems, i.e. Amphora Symphony/ICTS;
  • Extensive experience in CTRM application support, including upstream, mainstream, and downstream systems;
  • Familiarity with Web Application servers such as WildFly/JBOSS and middle ware like Kafka, RabbitMQ, Apache ActiveMQ;
  • Programming skills in Microsoft SQL Server, JAVA, .NET, or similar languages;
  • Demonstrated proficiency in people management, leadership, and customer-focused team oversight.
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